:root{--ink:#17252d;--ink-2:#334851;--muted:#708188;--paper:#f5f7f6;--white:#fff;--line:#dce4e2;--teal:#10766f;--teal-dark:#075a55;--teal-pale:#e5f3f0;--coral:#db5b4d;--coral-pale:#fff0ed;--gold:#c58a25;--gold-pale:#fff6e4;--green:#2e7d59;--green-pale:#e9f5ee;--shadow:0 12px 36px rgba(23,37,45,.08);--radius:14px}
*{box-sizing:border-box}html{font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:var(--paper);line-height:1.5}body{margin:0;min-height:100vh}a{color:var(--teal-dark);text-decoration:none}a:hover{text-decoration:underline}button,input,select,textarea{font:inherit;color:inherit}.skip-link{position:absolute;left:-9999px;top:0}.skip-link:focus{left:1rem;top:1rem;background:#fff;padding:.7rem;z-index:99}.topbar{height:74px;background:var(--ink);color:#fff;display:flex;align-items:center;padding:0 max(24px,calc((100vw - 1440px)/2));gap:42px;position:sticky;top:0;z-index:20;box-shadow:0 2px 12px #0002}.brand{color:#fff;display:flex;align-items:center;gap:11px;min-width:190px}.brand:hover{text-decoration:none}.brand-mark{width:34px;height:34px;display:grid;place-items:center;background:var(--teal);color:#fff;border-radius:10px;font-weight:800}.brand-mark.large{width:52px;height:52px;font-size:1.35rem;border-radius:15px}.brand strong,.brand small{display:block;line-height:1.1}.brand small{color:#a9bbb9;font-size:.72rem;letter-spacing:.06em;margin-top:4px}.topbar nav{display:flex;height:100%;align-items:center;gap:8px;flex:1}.topbar nav a{height:100%;display:flex;align-items:center;color:#bac8c9;padding:0 17px;position:relative}.topbar nav a.active,.topbar nav a:hover{color:#fff;text-decoration:none}.topbar nav a.active:after{content:"";position:absolute;bottom:0;left:16px;right:16px;height:3px;background:#63c8ba;border-radius:3px 3px 0 0}.user-menu{display:flex;align-items:center;gap:13px;text-align:right}.user-menu strong,.user-menu small{display:block;line-height:1.25}.user-menu small{color:#9eb0b2;font-size:.72rem}.icon-button{border:0;background:#ffffff12;color:inherit;width:36px;height:36px;border-radius:9px;cursor:pointer;font-size:1.2rem}.page-shell{max-width:1440px;margin:0 auto;padding:38px 34px 72px}.page-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;margin-bottom:28px}.page-heading.compact{align-items:center}.page-heading h1,.ticket-heading h1{font-family:Georgia,"Times New Roman",serif;font-weight:500;font-size:2.25rem;line-height:1.1;margin:.18rem 0 .45rem;letter-spacing:-.02em}.page-heading p,.ticket-heading p{color:var(--muted);margin:0}.eyebrow{color:var(--teal)!important;font-size:.72rem!important;font-weight:800;letter-spacing:.13em;margin:0!important}.button{display:inline-flex;align-items:center;justify-content:center;min-height:42px;padding:.65rem 1rem;border:1px solid transparent;border-radius:9px;font-weight:700;font-size:.88rem;cursor:pointer}.button:hover{text-decoration:none}.button.primary{background:var(--teal);color:#fff;box-shadow:0 5px 15px #10766f2d}.button.primary:hover{background:var(--teal-dark)}.button.secondary{background:#fff;border-color:#bdcac7;color:var(--ink)}.button.ghost{background:transparent;color:var(--ink-2)}.button.full{width:100%}.metric-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:18px}.metric{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:21px;display:grid;grid-template-columns:auto 1fr;column-gap:14px;align-items:center;box-shadow:0 2px 4px #17252d08}.metric-icon{width:40px;height:40px;border-radius:11px;display:grid;place-items:center;font-weight:800}.metric-icon.ink{background:#edf1f2}.metric-icon.coral{background:var(--coral-pale);color:var(--coral)}.metric-icon.gold{background:var(--gold-pale);color:var(--gold)}.metric-icon.green{background:var(--green-pale);color:var(--green)}.metric div strong{display:block;font-size:1.65rem;line-height:1}.metric div span{color:var(--ink-2);font-size:.86rem}.metric small{grid-column:2;color:var(--muted);font-size:.72rem;margin-top:7px}.negative{color:var(--coral)!important}.positive{color:var(--green);font-weight:700}.dashboard-grid{display:grid;grid-template-columns:2fr 1fr;gap:18px;margin-bottom:18px}.panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:22px;box-shadow:0 2px 4px #17252d08;margin-bottom:18px}.panel.span-2{min-height:260px}.panel-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:19px}.panel h2,.panel-heading h2{font-size:1rem;margin:0;font-weight:800}.panel h3{font-size:.88rem;margin:22px 0 7px}.panel-heading p,.form-section>p{color:var(--muted);font-size:.78rem;margin:3px 0 0}.panel-heading>a{font-size:.8rem;font-weight:700}.bar-list{display:grid;gap:17px;margin-top:25px}.bar-row{display:grid;grid-template-columns:70px 1fr 30px;align-items:center;gap:14px;font-size:.78rem}.bar-track{height:9px;background:#edf1f0;border-radius:9px;overflow:hidden}.bar{display:block;height:100%;border-radius:9px;background:var(--teal)}.bar.urgent{background:var(--coral)}.bar.high{background:#e28b4a}.bar.low{background:#83a39e}.reason-list{list-style:none;margin:0;padding:0}.reason-list li{display:flex;justify-content:space-between;gap:12px;padding:11px 0;border-bottom:1px solid #edf0ef;font-size:.84rem}.reason-list li:last-child{border:0}.reason-list strong{background:var(--teal-pale);color:var(--teal-dark);min-width:30px;text-align:center;border-radius:12px}.table-wrap{overflow:auto;margin:0 -22px -22px}.table-wrap table{width:100%;border-collapse:collapse;min-width:780px}.table-wrap th{color:var(--muted);text-transform:uppercase;letter-spacing:.07em;font-size:.64rem;text-align:left;background:#f8faf9;padding:11px 18px;border-block:1px solid var(--line)}.table-wrap td{padding:14px 18px;border-bottom:1px solid #edf1ef;font-size:.8rem;vertical-align:middle}.table-wrap tr:last-child td{border-bottom:0}.table-wrap tbody tr:hover{background:#fbfcfc}.ticket-link strong,.ticket-link span,.table-wrap td>strong,.table-wrap td>.muted{display:block}.ticket-link span{color:var(--ink-2);margin-top:2px;max-width:330px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.muted{color:var(--muted);font-size:.72rem}.pill{display:inline-flex;align-items:center;gap:6px;border-radius:999px;background:#edf1f2;color:var(--ink-2);padding:4px 9px;font-size:.68rem;font-weight:700;white-space:nowrap}.pill i{width:6px;height:6px;border-radius:50%;background:currentColor}.pill.mini{font-size:.6rem;padding:2px 7px}.priority-urgent,.status-escalated{background:var(--coral-pale);color:#b83c31}.priority-high,.status-pending_approval{background:var(--gold-pale);color:#9a6710}.priority-normal,.status-new,.status-assigned{background:#e9f2f5;color:#376d7c}.priority-low{background:#eef1f1;color:#63777a}.status-in_progress,.status-reopened{background:var(--teal-pale);color:var(--teal-dark)}.status-resolved,.status-closed{background:var(--green-pale);color:var(--green)}.status-pending_customer{background:#f3edf9;color:#76529a}.pill.integration{background:#ebe8fb;color:#5b49a5}.filter-bar{display:grid;grid-template-columns:minmax(250px,1fr) repeat(3,minmax(140px,auto)) auto auto;gap:10px;margin-bottom:17px}.search{position:relative}.search span{position:absolute;left:12px;top:8px;color:var(--muted);font-size:1.2rem}.search input{padding-left:38px!important}input,select,textarea{width:100%;background:#fff;border:1px solid #cbd5d3;border-radius:8px;padding:.68rem .75rem;outline:none;transition:.15s}input:focus,select:focus,textarea:focus{border-color:var(--teal);box-shadow:0 0 0 3px #10766f18}textarea{resize:vertical}.breadcrumbs{display:flex;gap:8px;color:var(--muted);font-size:.76rem;margin-bottom:22px}.breadcrumbs strong{color:var(--ink)}.form-layout{max-width:920px}.form-section{padding:27px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:17px 20px;margin-top:22px}.form-grid label,.stack label{font-size:.76rem;font-weight:700;color:var(--ink-2)}.form-grid label input,.form-grid label select,.form-grid label textarea,.stack label input,.stack label select,.stack label textarea{margin-top:6px;font-weight:400}.span-2{grid-column:span 2}.form-actions{display:flex;justify-content:flex-end;gap:8px}.ticket-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:25px}.heading-tags{display:flex;gap:7px}.detail-grid{display:grid;grid-template-columns:minmax(0,2.2fr) minmax(280px,.8fr);gap:18px}.detail-sidebar .panel{padding:19px}.detail-sidebar .panel h2{margin-bottom:16px}.prose>p,.integration-panel>p{white-space:pre-line;font-size:.9rem;color:var(--ink-2)}.integration-panel{border-top:3px solid #6a57bd}.zoom-dot{width:32px;height:32px;border-radius:8px;background:#6a57bd;color:#fff;display:grid;place-items:center;font-weight:800}.detail-list{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:0}.detail-list.vertical{grid-template-columns:1fr}.detail-list div{min-width:0}.detail-list dt,.sla-list dt{font-size:.65rem;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);font-weight:800}.detail-list dd,.sla-list dd{margin:3px 0 0;font-size:.8rem;overflow-wrap:anywhere}.detail-list dd small{display:block;color:var(--muted);margin-top:2px}.timeline{margin:0 0 18px}.timeline-item{display:grid;grid-template-columns:34px 1fr;gap:12px;padding:13px 0;border-bottom:1px solid #edf1ef}.avatar{width:32px;height:32px;border-radius:9px;background:var(--teal-pale);color:var(--teal-dark);font-weight:800;display:grid;place-items:center}.timeline-item header{display:flex;align-items:center;gap:8px;font-size:.76rem}.timeline-item time{margin-left:auto;color:var(--muted);font-size:.68rem}.timeline-item p{margin:6px 0 0;font-size:.84rem;white-space:pre-line}.comment-form{border-top:1px solid var(--line);padding-top:18px}.comment-form>div{display:flex;justify-content:flex-end;gap:9px;margin-top:9px}.comment-form select{width:auto}.attachment-list{list-style:none;margin:0;padding:0}.attachment-list li{display:flex;align-items:center;gap:10px;padding:9px 0;border-bottom:1px solid #edf1ef;font-size:.8rem}.attachment-list small{color:var(--muted);margin-left:auto}.upload-form{display:grid;grid-template-columns:1fr auto;gap:9px;margin-top:15px}.upload-form small{grid-column:1/-1;color:var(--muted)}.stack{display:grid;gap:16px}.stack.tight{gap:10px}.sla-list{margin:0}.sla-list div{padding:9px 0;border-bottom:1px solid #edf1ef;display:flex;justify-content:space-between;gap:10px}.sla-list div:last-child{border:0}.audit-list{padding-left:20px}.audit-list li{margin:9px 0;font-size:.75rem}.audit-list small{display:block;color:var(--muted)}details summary{font-size:.8rem;font-weight:800;cursor:pointer}dialog{border:0;border-radius:15px;padding:25px;width:min(520px,calc(100vw - 30px));box-shadow:0 30px 90px #17252d55}dialog::backdrop{background:#17252d99}.dialog-heading{display:flex;justify-content:space-between}.dialog-heading h2{font-family:Georgia,serif;font-size:1.55rem;margin:.2rem 0}.admin-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.admin-card{border:1px solid var(--line);border-radius:10px;padding:15px;display:grid;gap:10px}.admin-card h3{margin:0}.admin-card label{font-size:.7rem;font-weight:700}.admin-card input{margin-top:4px}.compact-table{margin-top:24px}.auth-main{min-height:100vh;display:grid;place-items:center;padding:24px;background:radial-gradient(circle at 20% 10%,#dff2ee 0,transparent 35%),linear-gradient(135deg,#f8faf9,#eef3f2)}.login-card{width:min(430px,100%);background:#fff;border:1px solid var(--line);padding:38px;border-radius:20px;box-shadow:var(--shadow)}.login-brand{display:flex;align-items:center;gap:14px}.login-brand p{font-size:.62rem;letter-spacing:.15em;color:var(--teal);font-weight:800;margin:0}.login-brand h1{font-family:Georgia,serif;font-size:1.8rem;font-weight:500;margin:0}.lede{color:var(--muted);font-size:.86rem;margin:24px 0}.secure-note{text-align:center;color:var(--muted);font-size:.68rem;margin:19px 0 0}.alert{border-radius:8px;padding:10px 12px;font-size:.78rem;margin-bottom:15px}.alert.danger{background:var(--coral-pale);color:#a6352c}.empty{text-align:center;color:var(--muted)!important;padding:30px!important}.error-page{max-width:620px;margin:12vh auto;text-align:center}.error-page h1{font-family:Georgia,serif;font-weight:500;font-size:2.4rem}.error-page p{color:var(--muted)}
@media(max-width:1000px){.metric-grid{grid-template-columns:repeat(2,1fr)}.dashboard-grid,.detail-grid{grid-template-columns:1fr}.filter-bar{grid-template-columns:1fr 1fr}.filter-bar .search{grid-column:1/-1}.admin-grid{grid-template-columns:1fr 1fr}.topbar{gap:12px}.topbar nav a{padding-inline:10px}.brand{min-width:auto}.brand>span:last-child{display:none}}
@media(max-width:640px){.topbar{height:auto;min-height:64px;flex-wrap:wrap;padding:10px 14px}.topbar nav{order:3;width:100%;height:42px;overflow:auto}.topbar nav a{height:42px}.user-menu span{display:none}.page-shell{padding:25px 15px 60px}.page-heading,.ticket-heading{align-items:flex-start;flex-direction:column}.page-heading h1,.ticket-heading h1{font-size:1.8rem}.metric-grid{grid-template-columns:1fr}.filter-bar,.form-grid,.admin-grid{grid-template-columns:1fr}.span-2{grid-column:auto}.panel{padding:17px}.table-wrap{margin:0 -17px -17px}.detail-list{grid-template-columns:1fr}.login-card{padding:27px}.form-section{padding:20px}.upload-form{grid-template-columns:1fr}.comment-form>div{align-items:stretch;flex-direction:column}.comment-form select{width:100%}}

/* Spotless Brands visual identity */
:root{--ink:#18324e;--ink-2:#40566d;--muted:#6f7d8b;--paper:#f3f4f5;--line:#d9dee4;--teal:#16519c;--teal-dark:#103f7b;--teal-pale:#eaf1f9;--coral:#e66b3f;--coral-pale:#fdf0eb;--gold:#ed9b2d;--gold-pale:#fff4df;--green:#2f7e68;--green-pale:#e8f4f0}
html{font-family:"Segoe UI",Arial,sans-serif}.topbar{background:#fff;color:var(--ink);border-bottom:1px solid var(--line);box-shadow:0 3px 14px #16375c14;height:86px}.brand{min-width:230px;gap:12px}.brand img{width:145px;height:auto;display:block}.product-name{border-left:1px solid #cbd3dc;padding-left:12px;color:#52677d;font-size:.77rem;font-weight:700;letter-spacing:.05em;text-transform:uppercase}.topbar nav a{color:#315782;font-size:.78rem;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.topbar nav a.active,.topbar nav a:hover{color:#16519c}.topbar nav a.active:after{background:#ed9b2d}.user-menu small{color:#718297}.icon-button{background:#edf2f7;color:#16519c}.page-heading h1,.ticket-heading h1,.login-brand h1,.dialog-heading h2,.error-page h1{font-family:"Segoe UI",Arial,sans-serif;font-weight:800;color:#16519c;letter-spacing:-.025em}.eyebrow{color:#e06c32!important}.button.primary{background:#16519c;box-shadow:0 5px 15px #16519c2c}.button.primary:hover{background:#103f7b}.panel{border-color:#d9dee4}.metric{border-top:3px solid #16519c}.metric:nth-child(2){border-top-color:#e66b3f}.metric:nth-child(3){border-top-color:#ed9b2d}.metric:nth-child(4){border-top-color:#2f7e68}.auth-main{background:radial-gradient(circle at 15% 5%,#dcebf8 0,transparent 36%),linear-gradient(135deg,#f7f8fa,#eceff2)}.login-card{border-top:5px solid #16519c}.login-brand{align-items:flex-end}.login-brand img{width:178px;height:auto}.login-brand>div{border-left:1px solid #d4dbe3;padding-left:16px}.login-brand p{color:#e06c32}.login-brand h1{font-size:1.65rem}.bar{background:#16519c}.zoom-dot{background:#16519c}.integration-panel{border-top-color:#16519c}
@media(max-width:1000px){.brand{min-width:auto}.brand img{width:125px}.product-name{display:none}}
.heading-actions{display:flex;gap:9px;align-items:center}.button.danger{background:#fff;color:#b53d31;border-color:#e7aaa3}.button.danger:hover{background:#fdf0ed}.workflow-panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:20px 24px;margin-bottom:18px;box-shadow:0 2px 4px #17252d08}.workflow-track{display:grid;grid-template-columns:repeat(5,1fr);list-style:none;margin:0;padding:0}.workflow-track li{position:relative;display:flex;align-items:center;gap:9px;color:#81909d;font-size:.72rem;font-weight:700}.workflow-track li:not(:last-child):after{content:"";height:2px;background:#dce2e8;position:absolute;left:34px;right:8px;top:14px;z-index:0}.workflow-track li span{width:29px;height:29px;flex:0 0 29px;border-radius:50%;background:#eef1f4;border:2px solid #d5dce3;display:grid;place-items:center;position:relative;z-index:1}.workflow-track li strong{background:#fff;position:relative;z-index:1;padding-right:8px}.workflow-track li.complete,.workflow-track li.current{color:#16519c}.workflow-track li.complete span{background:#16519c;border-color:#16519c;color:#fff}.workflow-track li.complete:not(:last-child):after{background:#16519c}.workflow-track li.current span{background:#fff;border-color:#ed9b2d;color:#16519c}.workflow-branch{margin:14px 0 0;color:#6b7884;font-size:.76rem}.dialog-note{margin:0;color:var(--muted);font-size:.78rem;background:#f4f6f8;padding:10px 12px;border-radius:8px}
@media(max-width:700px){.heading-actions{width:100%;flex-wrap:wrap}.workflow-panel{overflow-x:auto}.workflow-track{min-width:660px}.workflow-track li strong{white-space:nowrap}}
.assistant-layout{display:grid;grid-template-columns:minmax(250px,.75fr) minmax(0,2.25fr);gap:18px}.assistant-sidebar{align-self:start;position:sticky;top:104px}.assistant-tag{display:inline-block;background:#f9ddd5;color:#18324e;border-radius:6px;padding:5px 9px;font-size:.68rem;font-weight:800;letter-spacing:.08em}.assistant-sidebar h2{font-size:1.3rem;margin:18px 0 5px;color:#16519c}.assistant-sidebar>p{font-size:.8rem;color:var(--muted);margin:0 0 18px}.suggestion-list{display:grid;gap:8px}.suggestion-list button{width:100%;text-align:left;border:1px solid #d8e0e7;background:#f8fafc;border-radius:9px;padding:10px 12px;color:#315782;font-size:.77rem;cursor:pointer}.suggestion-list button:hover{border-color:#16519c;background:#eaf1f9}.assistant-panel{padding-bottom:0}.chat-stream{min-height:330px;max-height:580px;overflow:auto;padding:4px 2px 18px;display:flex;flex-direction:column;gap:12px}.chat-message{max-width:82%;border-radius:12px;padding:12px 15px;background:#eef3f8;align-self:flex-start}.chat-message.user{background:#fff2d8;align-self:flex-end}.chat-message strong{font-size:.7rem;text-transform:uppercase;letter-spacing:.06em;color:#52677d}.chat-message p{white-space:pre-wrap;margin:5px 0 0;font-size:.86rem}.chat-empty{margin:auto;text-align:center;max-width:440px;background:#fff3d9;border-radius:13px;padding:20px}.chat-empty p{color:var(--muted);font-size:.82rem;margin:5px 0}.ask-form{border-top:1px solid var(--line);padding:18px 0 22px}.ask-form label{font-size:.76rem;font-weight:700}.ask-form textarea{margin-top:6px}.ask-form>div{display:flex;align-items:center;gap:13px;margin-top:10px}.report-filters{grid-template-columns:180px minmax(260px,1fr) 180px auto}.report-filters label{font-size:.7rem;font-weight:700}.report-filters select{margin-top:4px}.report-filters .button{align-self:end}.report-bar{grid-template-columns:minmax(190px,260px) 1fr 38px}.report-bar>span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.openai-panel{border-top-color:#e66b3f}.alert.success{background:var(--green-pale);color:var(--green)}
@media(max-width:900px){.assistant-layout{grid-template-columns:1fr}.assistant-sidebar{position:static}.report-filters{grid-template-columns:1fr 1fr}.report-filters .button{align-self:end}}
@media(max-width:640px){.report-filters{grid-template-columns:1fr}.chat-message{max-width:94%}.report-bar{grid-template-columns:140px 1fr 32px}}
.compact-button{min-height:34px;padding:.4rem .7rem;font-size:.72rem}.engagement-summary{white-space:pre-wrap;color:var(--ink-2);font-size:.9rem;line-height:1.65;background:#f8fafc;border-left:4px solid var(--gold);padding:16px 18px;border-radius:0 10px 10px 0}.transcript-view{margin:0;max-height:720px;overflow:auto;white-space:pre-wrap;overflow-wrap:anywhere;background:#172a3d;color:#f2f6fa;border-radius:11px;padding:20px;font:400 .8rem/1.65 ui-monospace,SFMono-Regular,Consolas,monospace}.engagement-detail-grid{grid-template-columns:minmax(0,2.4fr) minmax(290px,.7fr)}.engagement-detail-grid .detail-sidebar{min-width:0}.engagement-metrics .metric small{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:220px}
@media(max-width:1000px){.engagement-detail-grid{grid-template-columns:1fr}}
.report-filter-panel{padding:16px 18px}.report-filter-heading{display:flex;justify-content:space-between;align-items:center;margin-bottom:13px}.report-filter-heading strong,.report-filter-heading span{display:block}.report-filter-heading span{color:var(--muted);font-size:.72rem;margin-top:2px}.report-filter-grid{display:grid;grid-template-columns:minmax(260px,1.5fr) repeat(4,minmax(145px,1fr));gap:11px;align-items:end}.report-filter-grid label{font-size:.68rem;font-weight:800;color:var(--ink-2)}.report-filter-grid input,.report-filter-grid select{margin-top:4px}.report-filter-grid .filter-search{grid-column:span 2}.wallboard-section{margin:22px 0}.wallboard-section>.panel-heading{align-items:end}.wallboard-section h2{font-size:1.35rem;color:#16519c;margin:2px 0}.wallboard-grid{display:grid;grid-template-columns:repeat(8,1fr);gap:10px}.wallboard-grid article{background:#172f49;color:#fff;border-radius:11px;padding:16px 14px;min-width:0;box-shadow:0 5px 14px #18324e20}.wallboard-grid article.wallboard-alert{background:#a94935}.wallboard-grid span,.wallboard-grid small{display:block}.wallboard-grid span{font-size:.66rem;text-transform:uppercase;letter-spacing:.08em;color:#bdd0e1;font-weight:800}.wallboard-grid strong{display:block;font-size:1.65rem;line-height:1.15;margin:8px 0 5px}.wallboard-grid small{font-size:.66rem;color:#d9e4ec;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
@media(max-width:1200px){.report-filter-grid{grid-template-columns:repeat(4,1fr)}.wallboard-grid{grid-template-columns:repeat(4,1fr)}}
@media(max-width:700px){.report-filter-grid{grid-template-columns:1fr 1fr}.report-filter-grid .filter-search{grid-column:1/-1}.wallboard-grid{grid-template-columns:repeat(2,1fr)}}
.assistant-launcher{position:fixed;right:24px;bottom:22px;z-index:40;border:0;border-radius:999px;background:#16519c;color:#fff;padding:13px 18px;font-weight:800;box-shadow:0 10px 30px #18324e42;cursor:pointer}.assistant-launcher span{color:#ffd075;margin-right:5px}.assistant-drawer{position:fixed;z-index:50;right:22px;bottom:78px;width:min(430px,calc(100vw - 30px));max-height:min(720px,calc(100vh - 105px));background:#fff;border:1px solid var(--line);border-radius:17px;box-shadow:0 25px 80px #18324e50;overflow:hidden}.assistant-drawer[hidden]{display:none}.assistant-drawer>header{padding:19px 20px 16px;display:flex;justify-content:space-between;gap:14px;border-bottom:1px solid var(--line);background:#fbfcfd}.assistant-drawer h2{margin:8px 0 3px;color:#16519c}.assistant-drawer header p{margin:0;color:var(--muted);font-size:.75rem}.assistant-widget-stream{height:280px;overflow:auto;padding:16px;display:flex;flex-direction:column;gap:10px}.assistant-widget-stream .chat-empty{margin:auto}.assistant-widget-form{border-top:1px solid var(--line);padding:15px 18px}.assistant-widget-form label{font-size:.72rem;font-weight:800}.assistant-widget-form textarea{margin-top:5px}.assistant-widget-form>div{display:flex;align-items:center;gap:8px;margin-top:8px}.assistant-widget-form>p{margin:7px 0 0}.chat-message.error{background:#fdf0eb;color:#9f3e32}.api-key-once{background:#fff5db;border:1px solid #edc66e;border-radius:10px;padding:15px;margin:0 0 18px}.api-key-once p{margin:4px 0 10px;color:var(--muted);font-size:.76rem}.api-key-once code{display:block;overflow-wrap:anywhere;background:#172f49;color:#fff;border-radius:7px;padding:12px}.conversation-record{border-top:3px solid #ed9b2d}.conversation-record details{margin-top:18px}.conversation-record details summary{margin-bottom:10px}
.assistant-suggestions-link{display:inline-block;border:0;border-bottom:1px solid currentColor;background:transparent;color:#c34b2a;padding:0;margin-top:10px;font-size:.72rem;font-weight:800;cursor:pointer}.assistant-suggestions-link:hover{color:#96391f}.assistant-suggestions-dialog{width:min(930px,calc(100vw - 30px));max-height:calc(100vh - 40px);padding:0;overflow:auto;border-radius:16px}.assistant-suggestions-heading{position:sticky;top:0;z-index:1;display:flex;justify-content:space-between;gap:20px;padding:24px 26px 19px;background:#fff;border-bottom:1px solid var(--line)}.assistant-suggestions-heading h2{font-size:1.45rem;margin:13px 0 4px;color:#18324e}.assistant-suggestions-heading p{margin:0;color:var(--muted);font-size:.82rem}.assistant-suggestions-grid{counter-reset:suggestion;display:grid;grid-template-columns:1fr 1fr;gap:10px 18px;list-style:none;margin:0;padding:20px 26px 26px}.assistant-suggestions-grid li{display:grid;grid-template-columns:26px 1fr;gap:9px;align-items:start}.assistant-suggestions-grid li>span{width:25px;height:25px;border-radius:50%;display:grid;place-items:center;background:#315f6c;color:#fff;font-size:.7rem;font-weight:900;margin-top:8px}.assistant-suggestions-grid button{min-height:64px;width:100%;text-align:left;border:1px solid #cfdae0;background:#f9fbfc;border-radius:9px;padding:11px 13px;color:#183f4a;font-size:.79rem;line-height:1.35;font-weight:800;cursor:pointer}.assistant-suggestions-grid button:hover,.assistant-suggestions-grid button:focus{border-color:#16519c;background:#eaf1f9;outline:none;box-shadow:0 0 0 3px #16519c18}.assistant-suggestions-loading{grid-column:1/-1!important;display:block!important;color:var(--muted);padding:24px;text-align:center}
@media(max-width:640px){.assistant-launcher{right:14px;bottom:14px}.assistant-drawer{right:8px;bottom:68px;width:calc(100vw - 16px);max-height:calc(100vh - 80px)}.assistant-suggestions-heading{padding:18px}.assistant-suggestions-grid{grid-template-columns:1fr;padding:16px}.assistant-suggestions-grid button{min-height:0}}
.email-panel{padding:17px 21px}.email-panel .panel-heading{margin-bottom:11px}.notification-controls{display:grid;gap:9px}.master-email-control,.notification-type-grid .check-row{display:flex;align-items:center;justify-content:flex-start;gap:9px;min-height:42px}.master-email-control{padding:9px 12px;background:#fff5db;border:1px solid #edc66e;border-radius:9px;font-weight:900}.master-email-control input,.notification-type-grid .check-row input{width:16px;height:16px;flex:0 0 16px;margin:0}.notification-type-grid{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:8px}.notification-type-grid .check-row{padding:8px 11px;background:#f7f9fb;border:1px solid var(--line);border-radius:8px;font-size:.75rem}.notification-type-grid .muted{font-size:.62rem;margin-left:2px}.email-control-actions{display:flex;justify-content:flex-end}.email-control-actions .button,.email-test-row .button{min-height:36px;padding:.45rem .75rem;font-size:.76rem}.email-test-row{display:flex;align-items:center;gap:10px;margin-top:8px;padding-top:8px;border-top:1px solid var(--line)}.email-test-row small{color:var(--muted);font-size:.68rem}.scope-location-picker select[multiple]{min-height:170px}.scope-location-picker small,.invite-panel small,.login-help{display:block;margin-top:6px;color:var(--muted);font-size:.7rem}.login-help{text-align:center}.login-help a{font-weight:800}
@media(max-width:1000px){.notification-type-grid{grid-template-columns:repeat(2,1fr)}}
@media(max-width:700px){.notification-type-grid{grid-template-columns:1fr}.email-test-row{align-items:flex-start;flex-direction:column}}

/* Usability system */
:focus-visible{outline:3px solid #ed9b2d;outline-offset:2px}.button:disabled,button:disabled{opacity:.5;cursor:not-allowed}.topbar nav{gap:2px}.topbar nav a{white-space:nowrap}.nav-toggle{display:none}.metric-grid a.metric{color:inherit;text-decoration:none;transition:transform .15s,box-shadow .15s}.metric-grid a.metric:hover{transform:translateY(-2px);box-shadow:0 8px 22px #18324e18}.quick-actions{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin:-8px 0 20px}.quick-actions a{display:grid;grid-template-columns:35px 1fr;column-gap:9px;background:#fff;border:1px solid var(--line);border-radius:11px;padding:14px;text-decoration:none}.quick-actions a:hover{border-color:#16519c;background:#f8fbff}.quick-actions span{grid-row:1/3;width:31px;height:31px;border-radius:9px;background:#eaf1f9;color:#16519c;display:grid;place-items:center;font-size:.68rem;font-weight:900}.quick-actions strong{font-size:.8rem;color:var(--ink)}.quick-actions small{color:var(--muted);font-size:.67rem;margin-top:2px}.preset-bar{display:flex;align-items:center;gap:8px;margin:-8px 0 12px;flex-wrap:wrap}.preset-bar>span{text-transform:uppercase;letter-spacing:.08em;color:var(--muted);font-size:.64rem;font-weight:800}.preset-bar a{background:#fff;border:1px solid var(--line);border-radius:999px;padding:6px 10px;font-size:.72rem;font-weight:700}.preset-bar a:hover{background:#eaf1f9;text-decoration:none}.ticket-filter-panel{padding:15px 17px}.ticket-filter-grid{display:grid;grid-template-columns:minmax(260px,1.5fr) repeat(4,minmax(135px,1fr)) auto;gap:10px;align-items:end}.ticket-filter-grid label{font-size:.68rem;font-weight:800;color:var(--ink-2)}.ticket-filter-grid input,.ticket-filter-grid select{margin-top:4px}.filter-actions{display:flex;gap:5px}.form-progress{max-width:920px;list-style:none;display:grid;grid-template-columns:repeat(3,1fr);margin:0 0 18px;padding:0;background:#fff;border:1px solid var(--line);border-radius:11px;overflow:hidden}.form-progress li{display:flex;align-items:center;gap:8px;padding:11px 14px;color:var(--muted);font-size:.72rem;font-weight:800;border-right:1px solid var(--line)}.form-progress li:last-child{border:0}.form-progress li span{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;background:#edf1f4}.form-progress li.current{color:#16519c;background:#f6f9fc}.form-progress li.current span{background:#16519c;color:#fff}.form-section{position:relative}.section-number{position:absolute;right:24px;top:20px;color:#d8e3ee;font-size:2.2rem;font-weight:900}.field-hint{display:block;color:var(--muted);font-weight:400;font-size:.66rem;line-height:1.35;margin-top:5px}.form-submit-bar{display:flex;align-items:center;justify-content:space-between;gap:18px;background:#172f49;color:#fff;border-radius:12px;padding:16px 18px;margin-bottom:24px}.form-submit-bar strong,.form-submit-bar span{display:block}.form-submit-bar span{color:#c9d7e3;font-size:.72rem;margin-top:3px}.form-submit-bar .button.ghost{color:#fff}.cti-progress{max-width:none}.cti-context{border-left:4px solid #2f7e68}.audience-guide{display:flex;align-items:center;gap:20px;flex-wrap:wrap;background:#172f49;color:#fff;border-radius:11px;padding:11px 16px;margin:-8px 0 16px;font-size:.72rem}.audience-guide>strong{text-transform:uppercase;letter-spacing:.08em;color:#f7c66f}.audience-guide span{color:#dbe5ed}.audience-guide b{color:#fff}.next-action-bar{display:flex;align-items:center;justify-content:space-between;gap:18px;background:#eaf1f9;border:1px solid #c8d9ea;border-left:5px solid #16519c;border-radius:11px;padding:14px 17px;margin-bottom:18px}.next-action-bar strong,.next-action-bar small{display:block}.next-action-bar strong{color:#16519c;margin:3px 0}.next-action-bar small{color:var(--ink-2)}.admin-jump{position:sticky;top:86px;z-index:12;display:flex;gap:7px;flex-wrap:wrap;background:#f3f4f5eF;backdrop-filter:blur(10px);padding:9px 0 12px;margin:-10px 0 14px}.admin-jump a{background:#fff;border:1px solid var(--line);border-radius:999px;padding:7px 11px;font-size:.7rem;font-weight:800}.admin-jump a:hover{background:#eaf1f9;text-decoration:none}.admin-jump~section{scroll-margin-top:140px}
@media(max-width:1200px){.quick-actions{grid-template-columns:repeat(2,1fr)}.ticket-filter-grid{grid-template-columns:repeat(3,1fr)}.ticket-filter-grid .filter-search{grid-column:span 2}}
@media(max-width:850px){.nav-toggle{display:grid;margin-left:auto}.topbar nav{display:none;position:absolute;top:72px;left:12px;right:12px;height:auto!important;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);padding:8px;z-index:60}.topbar nav.open{display:grid;grid-template-columns:repeat(3,1fr)}.topbar nav a{height:42px;justify-content:center}.topbar nav a.active:after{display:none}.admin-jump{top:70px}.ticket-filter-grid{grid-template-columns:1fr 1fr}.ticket-filter-grid .filter-search{grid-column:1/-1}}
@media(max-width:640px){.quick-actions,.ticket-filter-grid,.form-progress{grid-template-columns:1fr}.quick-actions a{padding:12px}.ticket-filter-grid .filter-search{grid-column:auto}.filter-actions{grid-column:1/-1}.filter-actions .button{flex:1}.form-progress li{border-right:0;border-bottom:1px solid var(--line)}.form-submit-bar,.next-action-bar{align-items:stretch;flex-direction:column}.form-submit-bar .form-actions{flex-direction:row}.audience-guide{align-items:flex-start;flex-direction:column;gap:5px}.topbar nav.open{grid-template-columns:1fr 1fr}.admin-jump{position:static}}
.assistant-scope{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin:-9px 0 17px}.assistant-scope span{background:#eaf1f9;color:#315782;border-radius:999px;padding:6px 10px;font-size:.68rem;font-weight:800}.assistant-scope small{color:var(--muted);margin-left:auto}.login-capabilities{display:grid;gap:7px;margin:-8px 0 22px}.login-capabilities span{position:relative;padding-left:22px;color:var(--ink-2);font-size:.76rem}.login-capabilities span:before{content:"✓";position:absolute;left:0;color:#2f7e68;font-weight:900}
.api-flow{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin:-8px 0 18px}.api-flow article{display:flex;gap:10px;align-items:center;background:#172f49;color:#fff;border-radius:11px;padding:13px}.api-flow article>span{width:27px;height:27px;border-radius:50%;background:#ed9b2d;color:#172f49;display:grid;place-items:center;font-weight:900;flex:0 0 auto}.api-flow strong,.api-flow code{display:block}.api-flow strong{font-size:.75rem}.api-flow code{color:#c9d7e3;font-size:.58rem;margin-top:3px;overflow-wrap:anywhere}.api-doc-grid{display:grid;grid-template-columns:minmax(0,2.4fr) minmax(260px,.7fr);gap:18px}.api-doc-grid .panel{scroll-margin-top:100px}.api-note{position:sticky;top:105px}.api-note+.api-note{position:static}.code-sample{white-space:pre-wrap;overflow-wrap:anywhere;background:#172a3d;color:#f2f6fa;border-radius:10px;padding:18px;font:400 .76rem/1.6 ui-monospace,SFMono-Regular,Consolas,monospace;margin:0}.api-note p{color:var(--ink-2);font-size:.8rem;line-height:1.55}.api-note code{overflow-wrap:anywhere}
@media(max-width:900px){.api-flow{grid-template-columns:1fr 1fr}.api-doc-grid{grid-template-columns:1fr}.api-note{position:static}}
@media(max-width:540px){.api-flow{grid-template-columns:1fr}}
.help-jump{display:flex;gap:8px;flex-wrap:wrap;margin:-8px 0 18px}.help-jump a{background:#fff;border:1px solid var(--line);border-radius:999px;padding:8px 12px;font-size:.72rem;font-weight:800}.role-start{display:flex;align-items:center;justify-content:space-between;gap:22px;border-left:5px solid #ed9b2d}.role-start h2{color:#16519c;margin:4px 0}.role-start p{color:var(--ink-2);margin:4px 0;max-width:760px}.role-start-actions{display:flex;gap:8px;flex-wrap:wrap}.role-guide{scroll-margin-top:110px;margin:30px 0}.role-guide>header{display:flex;align-items:center;gap:13px;margin-bottom:12px}.role-guide>header>span{width:42px;height:42px;border-radius:12px;background:#16519c;color:#fff;display:grid;place-items:center;font-weight:900;font-size:1.05rem}.role-guide h2,.role-guide header p{margin:0}.role-guide h2{color:#16519c}.role-guide header p{color:var(--muted);font-size:.78rem}.guide-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:11px}.guide-grid article{position:relative;background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px;min-height:180px}.guide-grid article>b{position:absolute;right:15px;top:11px;color:#dce6ef;font-size:1.8rem}.guide-grid h3{margin:20px 0 7px;font-size:.88rem}.guide-grid p{color:var(--ink-2);font-size:.76rem;line-height:1.55}.guide-grid a{font-size:.72rem;font-weight:800}.help-glossary dl{display:grid;grid-template-columns:repeat(4,1fr);gap:1px;background:var(--line);border:1px solid var(--line)}.help-glossary dl div{background:#fff;padding:13px}.help-glossary dt{color:#16519c;font-weight:900;font-size:.75rem}.help-glossary dd{margin:4px 0 0;color:var(--muted);font-size:.7rem}
@media(max-width:1000px){.guide-grid{grid-template-columns:1fr 1fr}.help-glossary dl{grid-template-columns:1fr 1fr}.role-start{align-items:flex-start;flex-direction:column}}
@media(max-width:600px){.guide-grid,.help-glossary dl{grid-template-columns:1fr}.role-start-actions{width:100%}.role-start-actions .button{flex:1}}
.priority-visual{display:grid;grid-template-columns:210px 1fr;gap:28px;align-items:center;padding:4px 8px 7px}.priority-donut{width:180px;aspect-ratio:1;border-radius:50%;display:grid;place-items:center;background:conic-gradient(#e65e3c 0 var(--urgent-end),#e39447 var(--urgent-end) var(--high-end),#205da6 var(--high-end) var(--normal-end),#86a59f var(--normal-end) 100%);position:relative;box-shadow:inset 0 0 0 1px #fff,0 8px 25px #18324e18}.priority-donut:before{content:"";position:absolute;inset:25px;border-radius:50%;background:#fff;box-shadow:inset 0 0 0 1px var(--line)}.priority-donut>div{position:relative;text-align:center}.priority-donut strong,.priority-donut span{display:block}.priority-donut strong{font-size:2.15rem;color:#16519c;line-height:1}.priority-donut span{color:var(--muted);font-size:.68rem;margin-top:5px}.priority-cards{display:grid;grid-template-columns:1fr 1fr;gap:10px}.priority-card{display:grid;grid-template-columns:10px 1fr auto;align-items:center;gap:12px;border:1px solid var(--line);border-radius:11px;padding:13px 15px;color:inherit;text-decoration:none;transition:.15s}.priority-card:hover{transform:translateY(-1px);box-shadow:0 6px 18px #18324e12;text-decoration:none}.priority-card>i{width:9px;height:42px;border-radius:8px;background:#86a59f}.priority-card.urgent>i{background:#e65e3c}.priority-card.high>i{background:#e39447}.priority-card.normal>i{background:#205da6}.priority-card div span,.priority-card div small{display:block}.priority-card div span{font-size:.78rem;font-weight:900}.priority-card div small{color:var(--muted);font-size:.64rem;margin-top:3px}.priority-card>strong{font-size:1.5rem;color:#18324e}.priority-card.urgent{background:#fff8f6}.priority-card.high{background:#fffbf5}.priority-card.normal{background:#f7faff}.priority-card.low{background:#f8fbfa}
@media(max-width:760px){.priority-visual{grid-template-columns:1fr}.priority-donut{margin:auto}.priority-cards{grid-template-columns:1fr}}
.table-actions{display:flex;align-items:center;gap:7px;white-space:nowrap}.table-actions form{margin:0}
.report-bar .bar{min-width:3px;transition:width .25s ease}.bar-scale-1{width:5%}.bar-scale-2{width:10%}.bar-scale-3{width:15%}.bar-scale-4{width:20%}.bar-scale-5{width:25%}.bar-scale-6{width:30%}.bar-scale-7{width:35%}.bar-scale-8{width:40%}.bar-scale-9{width:45%}.bar-scale-10{width:50%}.bar-scale-11{width:55%}.bar-scale-12{width:60%}.bar-scale-13{width:65%}.bar-scale-14{width:70%}.bar-scale-15{width:75%}.bar-scale-16{width:80%}.bar-scale-17{width:85%}.bar-scale-18{width:90%}.bar-scale-19{width:95%}.bar-scale-20{width:100%}
.report-heading{margin-bottom:18px}.report-filter-panel{position:relative}.report-primary-filters{display:grid;grid-template-columns:minmax(250px,1.5fr) repeat(4,minmax(140px,1fr));gap:10px;align-items:end}.report-primary-filters label,.report-advanced-grid label,.report-date-pair label{font-size:.68rem;font-weight:800;color:var(--ink-2)}.report-primary-filters input,.report-primary-filters select,.report-advanced-grid input,.report-advanced-grid select,.report-date-pair input{margin-top:4px}.report-date-pair{display:grid;grid-template-columns:1fr 1fr;gap:8px;grid-column:span 2}.report-advanced{margin-top:13px;border-top:1px solid var(--line);padding-top:11px}.report-advanced summary{color:#16519c}.report-advanced-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-top:12px}.report-jump{position:sticky;top:83px;z-index:10;display:flex;gap:7px;flex-wrap:wrap;padding:8px 0 13px;margin:-6px 0 10px;background:#f3f4f5ed;backdrop-filter:blur(9px)}.report-jump a{background:#fff;border:1px solid var(--line);border-radius:999px;padding:7px 11px;font-size:.7rem;font-weight:800}.report-jump a:hover{text-decoration:none;background:#eaf1f9}.section-heading{display:flex;justify-content:space-between;gap:16px;align-items:end;margin-bottom:14px}.section-heading h2{font-size:1.4rem;color:#16519c;margin:3px 0}.section-heading p{margin:0;color:var(--muted);font-size:.78rem}.report-story{scroll-margin-top:140px}.executive-kpis{display:grid;grid-template-columns:repeat(6,1fr);gap:10px;margin-bottom:18px}.executive-kpis article{background:#fff;border:1px solid var(--line);border-top:4px solid #16519c;border-radius:12px;padding:16px;min-width:0}.executive-kpis article.kpi-watch{border-top-color:#d85a38}.executive-kpis article.kpi-good{border-top-color:#2f7e68}.executive-kpis span,.executive-kpis small{display:block}.executive-kpis span{font-size:.65rem;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);font-weight:900}.executive-kpis strong{display:block;font-size:1.65rem;color:#172f49;margin:7px 0 4px}.executive-kpis small{font-size:.66rem;color:var(--muted)}.decision-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:13px;margin-bottom:18px}.decision-card{margin:0;border-left:4px solid #ed9b2d}.decision-card h2{font-size:1.05rem;margin:7px 0}.decision-card>p:not(.eyebrow){color:var(--ink-2);font-size:.78rem}.decision-card>a{font-size:.74rem;font-weight:900}.report-patterns{grid-template-columns:minmax(0,2fr) minmax(280px,1fr)}.trend-list{display:grid;gap:12px}.trend-row{display:grid;grid-template-columns:110px 1fr 75px;gap:12px;align-items:center}.trend-row time{font-size:.72rem;font-weight:800}.trend-row>strong{text-align:right;color:#16519c;font-size:.74rem}.trend-row small{display:block;color:var(--muted);font-size:.64rem;margin-top:4px}.trend-bar{height:9px;background:#edf1f4;border-radius:99px;overflow:hidden}.trend-bar i{display:block;height:100%;background:linear-gradient(90deg,#16519c,#2f8c88);border-radius:99px}.mix-list{display:grid;gap:8px}.mix-list>div{display:grid;grid-template-columns:1fr auto auto;gap:10px;align-items:center;border-bottom:1px solid #edf1ef;padding:8px 0;font-size:.78rem}.mix-list small{color:var(--muted);min-width:48px;text-align:right}.outcome-details{margin-top:18px}.exception-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:11px}.exception-grid article{border:1px solid #ead8cd;background:#fffaf7;border-radius:11px;padding:14px}.exception-grid header{display:flex;justify-content:space-between;gap:8px;align-items:start}.exception-grid header strong{font-size:.8rem}.exception-grid dl{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin:13px 0}.exception-grid dt{font-size:.6rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:900}.exception-grid dd{margin:2px 0 0;font-size:.76rem;font-weight:800}.exception-grid a{font-size:.7rem;font-weight:900}.scorecard-table td:not(:first-child),.scorecard-table th:not(:first-child){text-align:right}.evidence-state{display:inline-block;font-size:.65rem;font-weight:900}.evidence-state.complete{color:#2f7e68}.evidence-state.missing{color:#a94935}.all-ticket-detail{border-top:1px solid var(--line);margin:22px -22px -22px;padding:15px 22px}.nested-table{margin:14px -22px -15px}.ani-ticket-matches{margin:14px 0 18px;padding:14px;border:1px solid #cddbea;background:#f7faff;border-radius:10px}.ani-ticket-matches>div:first-child{display:flex;justify-content:space-between;gap:12px}.ani-ticket-matches>div:first-child span{font-size:.7rem;color:var(--muted)}.ani-ticket-links,.context-ticket-links{display:grid;gap:7px;margin-top:10px}.ani-ticket-link{display:grid;grid-template-columns:auto 1fr auto;gap:8px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:8px;padding:9px 10px;font-size:.7rem}.ani-ticket-link>span:not(.pill){color:var(--ink-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.compact-empty{padding:10px!important}.caller-context-result>p{margin:0 0 8px}.context-ticket-links a{font-size:.7rem;font-weight:800}.help-search{display:flex;align-items:end;gap:14px;background:#fff;border:1px solid var(--line);border-radius:11px;padding:13px 16px;margin:0 0 18px}.help-search label{flex:1;font-size:.7rem;font-weight:900}.help-search input{margin-top:5px}.help-search span{font-size:.7rem;color:var(--muted);white-space:nowrap}.role-guide article[hidden],.role-guide[hidden]{display:none}
.report-date-pair[hidden],[data-relative-range][hidden]{display:none!important}
.admin-pin-shell{min-height:calc(100vh - 180px);display:grid;place-items:center;padding:35px 0}.admin-pin-card{width:min(470px,100%);background:#fff;border:1px solid var(--line);border-top:5px solid #ed9b2d;border-radius:18px;padding:34px;box-shadow:var(--shadow);text-align:center}.admin-pin-icon{width:54px;height:54px;margin:0 auto 15px;border-radius:15px;background:#eaf1f9;color:#16519c;display:grid;place-items:center;font-size:1.8rem;font-weight:900}.admin-pin-card h1{margin:5px 0 0;color:#18324e;font-size:1.75rem}.admin-pin-form{text-align:left}.admin-pin-form small{color:var(--muted);font-size:.7rem}.admin-pin-back{display:inline-block;margin-top:20px;font-size:.74rem;font-weight:800}.admin-security-panel{border-left:5px solid #2f7e68}
.security-directory-note{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:16px 0 0;padding:11px 13px;border-radius:9px;background:#f4f7fa;color:var(--ink-2);font-size:.75rem}.security-directory-note a{font-weight:800;white-space:nowrap}.user-stat-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-bottom:12px}.user-stat-grid article{display:grid;grid-template-columns:1fr auto;gap:2px 10px;padding:14px 15px;border:1px solid var(--line);border-radius:10px;background:#f8fafc}.user-stat-grid span{color:var(--ink-2);font-size:.72rem;font-weight:800}.user-stat-grid strong{grid-row:1/3;grid-column:2;font-size:1.6rem;line-height:1;color:#16519c}.user-stat-grid small{color:var(--muted);font-size:.65rem}.role-stat-grid{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:7px;margin-bottom:15px}.role-stat-grid a{display:flex;align-items:center;justify-content:space-between;gap:6px;padding:9px 10px;border:1px solid var(--line);border-radius:9px;background:#fff;color:var(--ink-2);font-size:.67rem;font-weight:800;text-decoration:none}.role-stat-grid a:hover,.role-stat-grid a.selected{border-color:#16519c;background:#eaf1f9;color:#16519c}.role-stat-grid strong{font-size:1rem}.user-filter-grid{display:grid;grid-template-columns:minmax(190px,1.2fr) minmax(130px,.7fr) minmax(190px,1.1fr) minmax(145px,.8fr) minmax(145px,.8fr) auto;gap:9px;align-items:end;padding:14px 15px;background:#f4f7fa;border:1px solid var(--line);border-radius:11px;margin-bottom:18px}.user-filter-grid label{font-size:.67rem;font-weight:800;color:var(--ink-2)}.user-filter-grid input,.user-filter-grid select{margin-top:4px}.user-directory-heading{display:flex;align-items:center;justify-content:space-between;gap:18px;margin:4px 0 12px}.user-directory-heading h3{margin:0}.user-directory-heading p{margin:2px 0 0;color:var(--muted);font-size:.72rem}.create-user{position:relative}.create-user>summary{list-style:none}.create-user>summary::-webkit-details-marker{display:none}.create-user[open]>summary{background:#eaf1f9;border-color:#16519c}.create-user>.form-grid{position:absolute;right:0;top:42px;z-index:10;width:min(720px,calc(100vw - 70px));padding:18px;background:#fff;border:1px solid var(--line);border-radius:11px;box-shadow:var(--shadow)}.user-directory-table{margin-top:0}.user-directory-table table{min-width:1120px}.user-directory-table td:nth-child(5)>.muted{display:block;margin-top:4px}.user-actions{display:flex;align-items:flex-start;gap:12px}.user-reset{min-width:120px}.user-reset summary{color:#16519c}.user-reset-form{display:grid;gap:8px;margin-top:9px;padding:11px;background:#f7f9fb;border:1px solid var(--line);border-radius:9px}.user-reset-form label{font-size:.67rem;font-weight:800}.user-reset-form input,.user-reset-form select{margin-top:3px;min-width:210px}.user-reset-form .check-row{display:flex;align-items:center;gap:7px}.user-reset-form .check-row input{width:auto;min-width:0;margin:0}.user-mfa-actions{min-width:320px}.user-mfa-actions form+form{margin-top:7px}
@media(max-width:1100px){.role-stat-grid{grid-template-columns:repeat(4,minmax(0,1fr))}.user-filter-grid{grid-template-columns:1fr 1fr}.user-filter-grid .filter-search{grid-column:1/-1}.user-filter-grid .filter-actions{grid-column:1/-1}}
@media(max-width:700px){.user-stat-grid,.role-stat-grid,.user-filter-grid{grid-template-columns:1fr 1fr}.user-filter-grid .filter-search{grid-column:1/-1}.user-directory-heading{align-items:flex-start}.create-user>.form-grid{position:fixed;left:15px;right:15px;top:90px;width:auto;max-height:calc(100vh - 110px);overflow:auto}.user-actions{flex-direction:column}}
@media(max-width:480px){.user-stat-grid,.role-stat-grid,.user-filter-grid{grid-template-columns:1fr}.user-filter-grid .filter-search,.user-filter-grid .filter-actions{grid-column:auto}}
@media(max-width:1100px){.executive-kpis{grid-template-columns:repeat(3,1fr)}.report-primary-filters{grid-template-columns:repeat(3,1fr)}.report-primary-filters .filter-search{grid-column:span 2}.report-advanced-grid{grid-template-columns:1fr 1fr}.exception-grid{grid-template-columns:1fr 1fr}}
@media(max-width:700px){.report-primary-filters,.report-advanced-grid,.executive-kpis,.decision-grid,.exception-grid{grid-template-columns:1fr}.report-primary-filters .filter-search,.report-date-pair{grid-column:auto}.report-jump{position:static}.section-heading{align-items:flex-start;flex-direction:column}.trend-row{grid-template-columns:85px 1fr}.trend-row>strong{grid-column:2}.help-search{align-items:stretch;flex-direction:column}.ani-ticket-link{grid-template-columns:1fr}.ani-ticket-link>span:not(.pill){white-space:normal}}
.role-focus{display:flex;align-items:center;gap:12px;background:#fff8ea;border:1px solid #f0d9aa;border-radius:9px;padding:9px 14px;margin:-10px 0 16px;font-size:.74rem}.role-focus strong{color:#9a6710;text-transform:uppercase;letter-spacing:.06em}.role-focus span{color:var(--ink-2)}.workflow-panel.branch-aware{padding-bottom:14px}.workflow-branches{display:flex;justify-content:center;gap:8px;flex-wrap:wrap;margin-top:14px;padding-top:12px;border-top:1px dashed var(--line)}.workflow-branches span{background:#f1f3f5;color:#6b7884;border:1px solid #dce2e8;border-radius:999px;padding:5px 10px;font-size:.65rem;font-weight:800}.workflow-branches span.current{background:#fff1e8;border-color:#e66b3f;color:#b84b29;box-shadow:0 0 0 3px #e66b3f15}.action-center{border-top:4px solid #16519c;scroll-margin-top:105px}.action-center>.panel-heading h2{font-size:1.25rem;color:#16519c;margin-top:2px}.action-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(300px,.75fr);gap:22px}.action-note label,.action-controls label,.resolution-fields label{font-size:.73rem;font-weight:800;color:var(--ink-2)}.action-note textarea,.action-controls select,.action-controls input,.resolution-fields textarea,.resolution-fields input{margin-top:5px}.action-note .inline-choice{display:grid;grid-template-columns:auto 220px;align-items:center;justify-content:end;gap:10px;margin-top:9px}.action-controls{display:grid;gap:11px}.status-shortcuts{display:flex;gap:6px;flex-wrap:wrap}.status-shortcuts button{border:1px solid #cbd8e5;background:#f7faff;color:#315782;border-radius:999px;padding:5px 9px;font-size:.66rem;font-weight:800;cursor:pointer}.status-shortcuts button:hover,.status-shortcuts button.selected{background:#16519c;color:#fff;border-color:#16519c}.resolution-fields{display:grid;grid-template-columns:1.5fr 1fr;gap:14px;margin-top:15px;padding-top:15px;border-top:1px solid var(--line)}.action-submit{display:flex;align-items:center;justify-content:flex-end;gap:16px;margin-top:16px}.action-submit span{color:var(--muted);font-size:.68rem}.summary-preview{margin-top:18px;background:#f7f9fb;border-radius:10px;padding:15px}.summary-preview>strong{font-size:.78rem;color:#16519c}.summary-preview>p{margin:5px 0 0;color:var(--ink-2);font-size:.84rem;white-space:pre-line}.summary-preview details{margin-top:8px}.summary-disclosure>summary{display:grid;gap:8px;color:var(--ink-2);font-size:.84rem}.summary-excerpt{display:block;white-space:pre-line;font-weight:400}.summary-toggle{color:#16519c;font-size:.76rem;font-weight:800}.summary-close-label{display:none}.summary-disclosure[open]>.engagement-summary{margin-top:10px}.summary-disclosure[open]>summary .summary-excerpt,.summary-disclosure[open]>summary .summary-open-label{display:none}.summary-disclosure[open]>summary .summary-close-label{display:inline}.interaction-detail-cta{display:flex;align-items:center;justify-content:space-between;gap:22px;margin-top:18px;padding:16px 18px;background:linear-gradient(135deg,#edf4ff,#f8fbff);border:1px solid #c8d9ee;border-radius:11px}.interaction-detail-cta strong,.interaction-detail-cta span{display:block}.interaction-detail-cta strong{color:#16519c;font-size:.9rem}.interaction-detail-cta span{color:var(--muted);font-size:.74rem;margin-top:3px;max-width:620px}.interaction-detail-cta .button{white-space:nowrap}.transcript-disclosure{margin-top:15px}.evidence-metadata{grid-template-columns:repeat(4,1fr)}.evidence-search>summary{color:#16519c;font-size:.9rem}.evidence-search>p{color:var(--muted);font-size:.76rem}.resolution-callout{background:#eef8f3;border-left:4px solid #2f7e68;border-radius:0 9px 9px 0;padding:13px 15px;margin-top:18px}.resolution-callout p{margin:5px 0}.resolution-callout small{color:var(--muted)}.compact-sidebar{align-self:start}.owner-summary>strong,.owner-summary>span{display:block}.owner-summary>strong{color:#16519c;font-size:1rem}.owner-summary>span{color:var(--muted);font-size:.72rem;margin:3px 0 10px}.owner-summary>a{font-size:.74rem;font-weight:800}.health-list{list-style:none;margin:0;padding:0;display:grid;gap:8px}.health-list li{display:flex;align-items:center;gap:8px;font-size:.75rem}.health-list li span{width:21px;height:21px;border-radius:50%;display:grid;place-items:center;font-size:.65rem;font-weight:900}.health-list li.complete span{background:#e7f4ed;color:#2f7e68}.health-list li.missing span{background:#fff0ec;color:#b83c31}.ani-lookup-row{display:grid;grid-template-columns:minmax(250px,1fr) auto;align-items:end;gap:10px;max-width:650px;margin:18px 0}.ani-lookup-row label{font-size:.74rem;font-weight:800}.ani-lookup-row input{margin-top:5px}.caller-context-result{background:#eef7f5;color:#235e52;border:1px solid #bee0d6;border-radius:9px;padding:11px 13px;font-size:.76rem;margin-bottom:15px}.routing-preview{display:flex;align-items:center;gap:14px;background:#eef2f6;border:1px solid #d4dde5;border-radius:12px;padding:16px 18px;margin-bottom:18px}.routing-preview.ready{background:#eef7f5;border-color:#a9d5c9}.routing-icon{width:38px;height:38px;border-radius:10px;background:#fff;color:#16519c;display:grid;place-items:center;font-size:1.35rem;font-weight:900}.routing-preview small,.routing-preview strong,.routing-preview p{display:block}.routing-preview small{font-size:.6rem;font-weight:900;letter-spacing:.1em;color:#e06c32}.routing-preview strong{color:#16519c;margin:2px 0}.routing-preview p{font-size:.72rem;color:var(--muted);margin:0}.optional-details>summary{display:flex;justify-content:space-between}.optional-details>summary span{color:var(--muted);font-size:.65rem;text-transform:uppercase;letter-spacing:.08em}.form-progress li.complete{background:#eef7f5;color:#2f7e68}.form-progress li.complete span{background:#2f7e68;color:#fff}.form-progress li.complete span:after{content:'✓';font-size:.68rem}.form-progress li.complete span{font-size:0}
@media(max-width:800px){.action-grid,.resolution-fields{grid-template-columns:1fr}.evidence-metadata{grid-template-columns:1fr 1fr}.action-note .inline-choice{grid-template-columns:1fr}.ani-lookup-row{grid-template-columns:1fr}.role-focus{align-items:flex-start;flex-direction:column;gap:3px}}
.action-center .action-submit{position:sticky;bottom:10px;background:#fff;border-top:1px solid var(--line);padding:12px 0 2px;z-index:3}
.mfa-shell{min-height:calc(100vh - 100px);display:grid;place-items:center;padding:35px 20px}.mfa-card{width:min(520px,100%);background:#fff;border:1px solid var(--line);border-top:5px solid var(--teal);border-radius:18px;padding:34px;box-shadow:var(--shadow)}.mfa-card h1{font-family:Georgia,"Times New Roman",serif;font-weight:500;font-size:1.9rem;margin:.3rem 0 .7rem}.mfa-card>p{color:var(--muted)}.mfa-steps{padding-left:1.25rem;color:var(--ink-2);font-size:.84rem}.mfa-steps li{margin:.4rem 0}.mfa-qr{display:grid;place-items:center;margin:18px 0}.mfa-qr img{width:220px;height:220px;border:1px solid var(--line);border-radius:12px}.mfa-manual{font-size:.76rem;background:#f7f9f8;border:1px solid var(--line);border-radius:9px;padding:10px 13px}.mfa-manual code{display:block;overflow-wrap:anywhere;font-size:.82rem;background:#fff;padding:9px;border-radius:6px}.mfa-form{margin-top:20px}.recovery-card{width:min(580px,100%)}.recovery-codes{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin:20px 0}.recovery-codes code{padding:10px;text-align:center;background:#f2f6f5;border:1px solid var(--line);border-radius:7px;font-size:.92rem}.account-security-panel{max-width:850px}.danger-zone{border-top:1px solid var(--line);margin-top:24px;padding-top:18px}.danger-zone summary{color:#b83c31;font-weight:800;cursor:pointer}.button.danger{background:#fff0ed;border-color:#eab8b1;color:#b83c31}.button.danger:hover{background:#b83c31;color:#fff}
.mfa-admin-action{display:grid;grid-template-columns:minmax(130px,1fr) auto;gap:6px;align-items:center}.mfa-admin-action input{min-width:150px;padding:.45rem .55rem;font-size:.7rem}
.workflow-track li button,.workflow-branches button{position:relative;z-index:2;border:0;background:#eaf1f9;color:#16519c;border-radius:999px;padding:5px 9px;font-size:.68rem;font-weight:800;cursor:pointer}.workflow-track li button:hover,.workflow-branches button:hover{background:#16519c;color:#fff}.workflow-branches button{border:1px solid #c8d9ea}
.sla-digest-config{border:1px solid var(--line);border-radius:10px;margin:4px 0 0;padding:14px;background:#fbfcfe}.sla-digest-config legend{padding:0 7px;color:var(--ink);font-size:.78rem;font-weight:900}.sla-digest-grid{display:grid;grid-template-columns:minmax(320px,1.4fr) minmax(380px,1fr);gap:14px}.sla-digest-grid>label,.sla-digest-timing label{font-size:.7rem;font-weight:800;color:var(--ink-2)}.sla-digest-grid select[multiple]{min-height:116px;margin-top:5px}.sla-digest-grid small{display:block;margin-top:5px;color:var(--muted);font-weight:400}.sla-digest-timing{display:grid;grid-template-columns:1fr 1fr;gap:10px}.sla-digest-timing label:last-child{grid-column:1/-1}.sla-digest-timing input,.sla-digest-timing select{margin-top:5px}.sla-digest-summary,.sla-digest-last{margin:10px 0 0;color:var(--muted);font-size:.7rem}.sla-digest-last{padding-top:9px;border-top:1px solid var(--line)}.email-test-row form{margin:0}@media(max-width:850px){.sla-digest-grid{grid-template-columns:1fr}.sla-digest-timing{grid-template-columns:1fr}.sla-digest-timing label:last-child{grid-column:auto}}
.digest-recipient-tests{margin-top:14px;border-top:1px solid var(--line);padding-top:13px}.digest-recipient-tests>summary{color:#16519c}.digest-recipient-tests>p{margin:6px 0 0}.digest-recipient-tests .table-wrap{margin:12px 0 0;border:1px solid var(--line);border-radius:9px}.digest-recipient-tests table{min-width:820px}.digest-recipient-tests td,.digest-recipient-tests th{padding:9px 12px}
.report-view-tabs{display:flex;gap:7px;margin:-12px 0 18px}.report-view-tabs a{padding:8px 13px;border:1px solid var(--line);border-radius:999px;background:#fff;font-size:.72rem;font-weight:900}.report-view-tabs a.active{background:#16519c;border-color:#16519c;color:#fff}.ticket-report-filters{padding:16px 18px}.ticket-filter-grid{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:10px;margin-top:13px}.ticket-filter-grid label{font-size:.67rem;font-weight:850;color:var(--ink-2)}.ticket-filter-grid input,.ticket-filter-grid select{margin-top:4px}.ticket-kpi-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-bottom:18px}.ticket-kpi-grid article{background:#fff;border:1px solid var(--line);border-top:4px solid #16519c;border-radius:12px;padding:16px;min-width:0}.ticket-kpi-grid article.kpi-watch{border-top-color:#d85a38}.ticket-kpi-grid article.kpi-good{border-top-color:#2f7e68}.ticket-kpi-grid span,.ticket-kpi-grid small{display:block}.ticket-kpi-grid span{font-size:.64rem;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);font-weight:900}.ticket-kpi-grid strong{display:block;font-size:1.7rem;line-height:1;color:#172f49;margin:8px 0 6px}.ticket-kpi-grid small{font-size:.67rem;color:var(--muted)}.ticket-report-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(300px,.85fr);gap:18px}.ticket-report-grid>.panel{min-width:0}.ticket-trend-panel{grid-row:span 2}.trend-key{display:flex;gap:13px;font-size:.65rem;font-weight:800;color:var(--muted)}.trend-key span:before{content:"";display:inline-block;width:8px;height:8px;margin-right:5px;border-radius:2px}.trend-key .created:before{background:#16519c}.trend-key .completed:before{background:#2f8c88}.dual-trend-list{display:grid;gap:8px;max-height:520px;overflow:auto;padding-right:5px}.dual-trend-row{display:grid;grid-template-columns:95px minmax(100px,1fr) 58px;gap:10px;align-items:center}.dual-trend-row time{font-size:.68rem;color:var(--ink-2);font-weight:750}.dual-trend-row>div{display:grid;gap:3px}.dual-trend-row i{display:block;height:6px;min-width:2px;border-radius:999px}.dual-trend-row i.created{background:#16519c}.dual-trend-row i.completed{background:#2f8c88}.dual-trend-row>span{text-align:right;font-size:.68rem;color:var(--muted)}.dual-trend-row>span b{color:#16519c}.report-bar-list{display:grid;gap:10px}.report-bar-list>a,.report-bar-list>div{display:grid;grid-template-columns:minmax(105px,1fr) minmax(80px,1.4fr) 28px;gap:9px;align-items:center;color:var(--ink-2);font-size:.7rem}.report-bar-list>a:hover{text-decoration:none;color:#16519c}.report-bar-list i{height:7px;border-radius:99px;background:#edf1f4;overflow:hidden}.report-bar-list i b{display:block;height:100%;background:linear-gradient(90deg,#16519c,#3b82bd);border-radius:99px}.aging-bars i b{background:linear-gradient(90deg,#ed9b2d,#d85a38)}.report-bar-list strong{text-align:right;color:#172f49}.report-mini-metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin-top:18px;padding-top:14px;border-top:1px solid var(--line)}.report-mini-metrics div{background:#f6f8fa;border-radius:8px;padding:9px}.report-mini-metrics span,.report-mini-metrics strong{display:block}.report-mini-metrics span{font-size:.58rem;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:900}.report-mini-metrics strong{font-size:1rem;color:#16519c;margin-top:3px}
@media(max-width:1100px){.ticket-kpi-grid{grid-template-columns:repeat(3,1fr)}.ticket-filter-grid{grid-template-columns:repeat(2,1fr)}.ticket-report-grid{grid-template-columns:1fr}.ticket-trend-panel{grid-row:auto}}
@media(max-width:650px){.ticket-kpi-grid,.ticket-filter-grid{grid-template-columns:1fr}.report-view-tabs{flex-wrap:wrap}.dual-trend-row{grid-template-columns:72px 1fr}.dual-trend-row>span{grid-column:2}.report-mini-metrics{grid-template-columns:1fr}}
.ticket-kpi-grid>a{display:block;background:#fff;border:1px solid var(--line);border-top:4px solid #16519c;border-radius:12px;padding:16px;min-width:0;color:inherit;text-decoration:none;transition:transform .15s,box-shadow .15s}.ticket-kpi-grid>a:hover{transform:translateY(-2px);box-shadow:0 8px 22px #18324e18}.ticket-kpi-grid>a.kpi-watch{border-top-color:#d85a38}.ticket-kpi-grid>a.kpi-good{border-top-color:#2f7e68}.ticket-kpi-grid>a span,.ticket-kpi-grid>a small{display:block}.ticket-kpi-grid>a span{font-size:.64rem;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);font-weight:900}.ticket-kpi-grid>a strong{display:block;font-size:1.7rem;line-height:1;color:#172f49;margin:8px 0 6px}.ticket-kpi-grid>a small{font-size:.67rem;color:var(--muted)}.report-chart-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px;margin-bottom:20px}.report-chart-grid>.panel{min-width:0;margin:0}.report-chart-grid>.span-2{grid-column:1/-1}.report-chart{min-height:410px}.report-chart canvas{width:100%!important;height:330px!important}.chart-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;margin-bottom:12px}.chart-heading h2{font-size:1rem;margin:0}.chart-heading p{color:var(--muted);font-size:.72rem;margin:3px 0 0}.chart-heading>span{font-size:.62rem;color:var(--muted);font-weight:800;text-transform:uppercase;letter-spacing:.05em;white-space:nowrap}.report-chart-grid,.report-story,#categories,#team,#sla,#locations,#details{scroll-margin-top:140px}.report-detail-grid{display:grid;grid-template-columns:minmax(0,1fr);gap:18px}.report-detail-grid>.panel{min-width:0}.report-filter-context{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin:-5px 0 15px;padding:10px 12px;background:#edf4fb;border:1px solid #cbdbea;border-radius:9px;font-size:.68rem}.report-filter-context>strong{color:#16519c;text-transform:uppercase;letter-spacing:.06em}.report-filter-context>span{background:#fff;border:1px solid #cfdae5;border-radius:999px;padding:4px 8px}.report-filter-context>a{margin-left:auto;font-weight:800}.ticket-heatmap{overflow:auto;padding-bottom:4px}.heatmap-hours,.heatmap-row{display:grid;grid-template-columns:48px repeat(24,minmax(28px,1fr));gap:3px;min-width:820px;align-items:center}.heatmap-hours{margin-bottom:4px}.heatmap-hours b{font-size:.55rem;color:var(--muted);text-align:center}.heatmap-row{margin-bottom:3px}.heatmap-row>strong{font-size:.62rem;color:var(--ink-2)}.heatmap-row button{aspect-ratio:1;border:1px solid rgba(22,81,156,.15);border-radius:4px;background:rgba(22,81,156,calc(.08 + var(--heat) * .85));color:#fff;cursor:pointer;padding:0;display:grid;place-items:center}.heatmap-row button:hover{outline:2px solid #ed9b2d;outline-offset:1px}.heatmap-row button span{font-size:.52rem;font-weight:900;text-shadow:0 1px 2px #0008}.scorecard-table a:not(.pill){font-weight:800}.reason-list a{color:var(--ink-2)}
.ticket-kpi-grid .linked-kpi>a:first-child{display:block;color:inherit;text-decoration:none}.ticket-kpi-grid .linked-kpi>a:first-child span{display:block;font-size:.64rem;text-transform:uppercase;letter-spacing:.07em;color:var(--muted);font-weight:900}.ticket-kpi-grid .linked-kpi>a:first-child strong{display:block;font-size:1.7rem;line-height:1;color:#172f49;margin:8px 0 6px}.ticket-kpi-grid .linked-kpi small{display:block;font-size:.67rem;color:var(--muted)}.ticket-kpi-grid .linked-kpi small a{font-weight:800}.ticket-kpi-grid .linked-kpi:hover{transform:translateY(-2px);box-shadow:0 8px 22px #18324e18}
@media(max-width:900px){.report-chart-grid,.report-detail-grid{grid-template-columns:1fr}.report-chart-grid>.span-2{grid-column:auto}.report-chart{min-height:380px}.report-chart canvas{height:305px!important}.chart-heading{flex-direction:column}.report-filter-context>a{margin-left:0}}
@supports(content-visibility:auto){#categories,#team,#sla,#locations,#details{content-visibility:auto;contain-intrinsic-size:auto 850px}}

/* Complete user guide */
.guide-page-heading{align-items:center}.guide-intro{display:grid;grid-template-columns:minmax(0,1.8fr) minmax(320px,1fr);gap:28px;border-left:5px solid #16519c}.guide-intro>div>strong{font-size:1.05rem;color:#172f49}.guide-intro>div>p{margin:6px 0 0;color:var(--ink-2)}.guide-intro dl{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:0}.guide-intro dl div{border-left:1px solid var(--line);padding-left:12px}.guide-intro dt{font-size:.62rem;font-weight:900;text-transform:uppercase;letter-spacing:.07em;color:var(--muted)}.guide-intro dd{margin:4px 0 0;font-size:.76rem;font-weight:800;color:#172f49}.user-guide-document{max-width:1180px;margin:0 auto}.guide-section{scroll-margin-top:145px;padding:30px;margin-bottom:22px}.guide-section>h2{font-family:Georgia,"Times New Roman",serif;font-size:1.7rem;font-weight:500;color:#172f49;margin:5px 0 12px}.guide-section>h3{font-size:1rem;color:#16519c;margin:26px 0 8px}.guide-section>p{color:var(--ink-2);font-size:.88rem;max-width:980px}.guide-steps{counter-reset:guide-step;list-style:none;padding:0;margin:18px 0;display:grid;gap:10px}.guide-steps li{counter-increment:guide-step;display:grid;grid-template-columns:34px minmax(150px,.35fr) 1fr;gap:12px;align-items:start;padding:13px 15px;border:1px solid var(--line);border-radius:10px;background:#fbfcfc}.guide-steps li:before{content:counter(guide-step);width:28px;height:28px;display:grid;place-items:center;border-radius:8px;background:#16519c;color:#fff;font-size:.72rem;font-weight:900}.guide-steps strong{font-size:.8rem;color:#172f49}.guide-steps span{font-size:.77rem;color:var(--ink-2)}.guide-list{columns:2;column-gap:42px;padding-left:20px}.guide-list li{break-inside:avoid;margin:0 0 9px;color:var(--ink-2);font-size:.8rem}.guide-note{border-left:4px solid #ed9b2d;padding:9px 0 9px 14px}.guide-table{margin:18px 0 8px}.guide-table table{min-width:720px}.guide-table th{background:#173f70;color:#fff}.guide-table td{white-space:normal}.status-guide-grid,.guide-glossary{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.status-guide-grid>div,.guide-glossary>div{padding:14px;border:1px solid var(--line);border-radius:9px;background:#fbfcfc}.status-guide-grid strong,.guide-glossary dt{display:block;color:#16519c;font-size:.78rem;font-weight:900}.status-guide-grid span,.guide-glossary dd{display:block;margin:4px 0 0;color:var(--muted);font-size:.72rem}.guide-admin-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px}.guide-admin-grid>div{padding:17px;border:1px solid var(--line);border-radius:10px;background:#fbfcfc}.guide-admin-grid h3{margin:0 0 6px;color:#16519c;font-size:.9rem}.guide-admin-grid p{margin:0;color:var(--ink-2);font-size:.76rem}.user-guide-jump{margin-bottom:18px}
@media(max-width:900px){.guide-intro{grid-template-columns:1fr}.guide-intro dl{grid-template-columns:1fr 1fr 1fr}.guide-steps li{grid-template-columns:34px 1fr}.guide-steps span{grid-column:2}.status-guide-grid,.guide-glossary{grid-template-columns:1fr 1fr}}
@media(max-width:640px){.guide-intro dl,.status-guide-grid,.guide-glossary,.guide-admin-grid{grid-template-columns:1fr}.guide-list{columns:1}.guide-section{padding:20px}.guide-section>h2{font-size:1.4rem}}
/* End-to-end UAT suite */
.help-heading-actions{max-width:760px;justify-content:flex-end}.uat-intro{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(300px,.7fr);gap:28px;border-left:5px solid #16519c}.uat-intro strong{font-size:1.05rem;color:#172f49}.uat-intro p{margin:6px 0 0;color:var(--ink-2);font-size:.82rem}.uat-intro dl{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:0}.uat-intro dl div{border-left:1px solid var(--line);padding-left:14px}.uat-intro dt{font-size:.62rem;font-weight:900;text-transform:uppercase;letter-spacing:.07em;color:var(--muted)}.uat-intro dd{margin:5px 0 0;font-size:1.45rem;font-weight:900;color:#172f49}.uat-controls{display:grid;grid-template-columns:minmax(300px,1fr) minmax(150px,220px) auto;gap:14px;align-items:end}.uat-controls label{font-size:.7rem;font-weight:850;color:var(--ink-2)}.uat-controls input,.uat-controls select{margin-top:5px}.uat-controls>span{align-self:center;color:var(--muted);font-size:.72rem;font-weight:800;white-space:nowrap}.uat-jump{position:sticky;top:82px;z-index:5;background:#f4f6f7;padding:10px 0}.uat-document{max-width:1240px;margin:0 auto}.uat-area{scroll-margin-top:150px;margin:32px 0}.uat-area>header{display:flex;justify-content:space-between;align-items:end;gap:20px;margin-bottom:12px}.uat-area>header h2{font-family:Georgia,"Times New Roman",serif;font-size:1.55rem;font-weight:500;color:#172f49;margin:4px 0 0}.uat-area>header>span{color:var(--muted);font-size:.7rem;font-weight:900}.uat-case-list{display:grid;gap:10px}.uat-case{margin:0;padding:0;overflow:hidden}.uat-case[hidden],.uat-area[hidden]{display:none}.uat-case summary{display:grid;grid-template-columns:78px minmax(260px,1fr) auto minmax(130px,auto);gap:12px;align-items:center;padding:15px 18px;cursor:pointer;list-style:none}.uat-case summary::-webkit-details-marker{display:none}.uat-case summary:after{content:"+";grid-column:5;color:#16519c;font-weight:900;font-size:1.15rem}.uat-case[open] summary:after{content:"−"}.uat-case-id{color:#16519c;font-size:.72rem;font-weight:900}.uat-case-title{color:#172f49;font-size:.85rem;font-weight:900}.uat-case-type{color:var(--muted);font-size:.68rem;text-align:right}.uat-case-body{border-top:1px solid var(--line);padding:20px}.uat-metadata{display:grid;grid-template-columns:repeat(2,1fr);gap:10px;margin:0 0 18px}.uat-metadata>div{padding:12px;background:#f7f9fa;border-radius:8px}.uat-metadata dt{font-size:.6rem;font-weight:900;text-transform:uppercase;letter-spacing:.06em;color:#16519c}.uat-metadata dd{margin:5px 0 0;color:var(--ink-2);font-size:.74rem}.uat-execution-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.uat-execution-grid section{border:1px solid var(--line);border-radius:9px;padding:16px}.uat-execution-grid h3{margin:0 0 10px;color:#172f49;font-size:.86rem}.uat-execution-grid ol{margin:0;padding-left:21px}.uat-execution-grid li{margin:0 0 8px;color:var(--ink-2);font-size:.75rem;line-height:1.45}.uat-execution-grid li:last-child{margin-bottom:0}
@media(max-width:900px){.uat-intro,.uat-execution-grid{grid-template-columns:1fr}.uat-controls{grid-template-columns:1fr 180px}.uat-controls>span{grid-column:1/-1}.uat-case summary{grid-template-columns:70px 1fr auto}.uat-case-type{grid-column:2;text-align:left}.uat-case summary:after{grid-column:4;grid-row:1/-1}.uat-metadata{grid-template-columns:1fr}.uat-jump{position:static}}
@media(max-width:600px){.uat-intro dl{grid-template-columns:repeat(3,1fr)}.uat-controls{grid-template-columns:1fr}.uat-case summary{grid-template-columns:65px 1fr}.uat-case summary .pill{grid-column:1}.uat-case-type{grid-column:2}.uat-case summary:after{grid-column:3}.uat-case-body{padding:14px}.uat-area>header{align-items:start;flex-direction:column;gap:4px}}
/* Durable Gamma presentation workflow */
.report-heading-actions{align-items:flex-start}.presentation-generate-form{display:grid;justify-items:stretch;gap:4px}.presentation-generate-form .presentation-allowance{text-align:center;line-height:1.2;margin-top:.1rem}
.presentation-allowance{display:block;margin-top:.35rem;text-align:right}
.presentation-list{display:grid;gap:.55rem}.presentation-list>a{display:flex;align-items:center;justify-content:space-between;gap:1rem;padding:.8rem 1rem;border:1px solid var(--line,#d8e0e4);border-radius:10px;background:#fff}.presentation-list span:first-child{display:grid;gap:.2rem}.presentation-stages{display:grid;grid-template-columns:repeat(5,1fr);gap:.7rem;list-style:none;padding:0;margin:1.25rem 0}.presentation-stages li{display:flex;align-items:center;gap:.55rem;color:#6d7e86;padding:.75rem;border:1px solid #dce4e7;border-radius:10px;background:#f7f9fa}.presentation-stages li>span{display:grid;place-items:center;width:1.8rem;height:1.8rem;border-radius:50%;background:#dce4e7;font-weight:800}.presentation-stages li.active{border-color:#165aa7;background:#eef5fc;color:#123b65}.presentation-stages li.active>span{background:#165aa7;color:#fff}.presentation-stages li.complete{border-color:#78b59c;background:#eff8f4;color:#185d47}.presentation-stages li.complete>span{background:#2f8969;color:#fff}.slide-workspace{display:grid;grid-template-columns:150px minmax(0,1fr);gap:1rem;min-height:520px}.slide-thumbnails{display:grid;align-content:start;gap:.6rem;max-height:660px;overflow:auto}.slide-thumbnails button{padding:.35rem;border:2px solid transparent;border-radius:8px;background:#edf1f3;cursor:pointer}.slide-thumbnails button.active{border-color:#165aa7}.slide-thumbnails img{width:100%;display:block}.slide-thumbnails span{display:block;margin-top:.2rem;font-weight:700}.slide-stage{display:grid;align-content:start;justify-items:center;gap:1rem;background:#17242b;padding:1rem;border-radius:12px}.slide-stage>img{max-width:100%;max-height:650px;object-fit:contain;background:white;box-shadow:0 8px 24px rgba(0,0,0,.3)}.slide-controls{display:flex;align-items:center;gap:1rem;color:#fff}.private-slide-viewer:fullscreen{overflow:auto;background:#17242b;padding:1rem}.private-slide-viewer:fullscreen .slide-stage>img{max-height:calc(100vh - 140px)}
@media(max-width:800px){.presentation-stages{grid-template-columns:1fr}.slide-workspace{grid-template-columns:1fr}.slide-thumbnails{display:flex;max-width:100%;overflow-x:auto}.slide-thumbnails button{min-width:110px}}
.site-filter-grid{display:grid;grid-template-columns:minmax(220px,1.4fr) repeat(3,minmax(150px,.8fr)) auto;gap:9px;align-items:end;padding:14px 15px;background:#f4f7fa;border:1px solid var(--line);border-radius:11px;margin-bottom:18px}.site-filter-grid label{font-size:.67rem;font-weight:800;color:var(--ink-2)}.site-filter-grid input,.site-filter-grid select{margin-top:4px}.site-directory-table table{min-width:1120px}.site-directory-table td>.muted{display:block;margin-top:3px}.site-editor{position:relative}.site-editor>summary{color:#16519c;font-weight:800;cursor:pointer}.site-edit-form{display:grid;gap:14px}.create-user>.site-edit-form{position:absolute;right:0;top:42px;z-index:15;width:min(980px,calc(100vw - 70px));max-height:72vh;overflow:auto;padding:18px;background:#fff;border:1px solid var(--line);border-radius:11px;box-shadow:var(--shadow)}.site-editor>.site-edit-form{position:fixed;inset:8vh 6vw auto auto;z-index:80;width:min(1050px,88vw);max-height:84vh;overflow:auto;padding:20px;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 20px 70px #172f4950}.site-form-grid{display:grid;grid-template-columns:repeat(4,minmax(170px,1fr));gap:10px}.site-form-grid label{font-size:.67rem;font-weight:800}.site-form-grid input,.site-form-grid select{margin-top:4px}.site-check-grid{display:flex;gap:18px;flex-wrap:wrap;padding:10px 12px;background:#f4f7fa;border-radius:9px}.site-check-grid .check-row{display:flex;align-items:center;gap:7px}.site-check-grid input{width:auto}.site-editor[open]::before{content:"";position:fixed;inset:0;background:#172f4935;z-index:70}@media(max-width:900px){.site-filter-grid,.site-form-grid{grid-template-columns:1fr 1fr}.site-filter-grid .filter-search{grid-column:1/-1}}@media(max-width:700px){.create-user>.site-edit-form{position:fixed;left:15px;right:15px;top:90px;width:auto;max-height:calc(100vh - 110px);overflow:auto}.site-editor>.site-edit-form{inset:5vh 15px auto 15px;width:auto;max-height:90vh}}@media(max-width:480px){.site-filter-grid,.site-form-grid{grid-template-columns:1fr}.site-filter-grid .filter-search{grid-column:auto}}
.help-document-library{margin:34px 0 10px;padding-top:28px;border-top:1px solid var(--line)}.help-document-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:13px}.help-document-grid>article{display:grid;grid-template-columns:44px 1fr;grid-template-rows:1fr auto;gap:0 12px;min-height:230px;padding:20px;background:#fff;border:1px solid var(--line);border-top:4px solid #16519c;border-radius:12px;box-shadow:0 5px 15px #18324e0b}.help-document-grid>article:nth-child(2){border-top-color:#2f8969}.help-document-grid>article:nth-child(3){border-top-color:#e66b3f}.help-document-grid>article>span{grid-row:1/3;width:40px;height:40px;display:grid;place-items:center;border-radius:10px;background:#eaf1f9;color:#16519c;font-size:.7rem;font-weight:900}.help-document-grid h3{margin:3px 0 7px;color:#172f49}.help-document-grid p:not(.eyebrow){margin:0;color:var(--muted);font-size:.75rem;line-height:1.55}.help-document-grid .button{align-self:end;justify-self:start;margin-top:16px}.security-overview-hero{display:grid;grid-template-columns:minmax(280px,.85fr) minmax(0,1.4fr);gap:25px;align-items:center;border-left:5px solid #2f8969}.security-overview-hero h2{color:#16519c;margin:4px 0 8px}.security-overview-hero>div>p:not(.eyebrow){color:var(--ink-2);line-height:1.6}.security-overview-metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.security-overview-metrics article{padding:15px 9px;text-align:center;border:1px solid var(--line);border-top:4px solid #16519c;border-radius:10px;background:#f8fafc}.security-overview-metrics article:nth-child(2){border-top-color:#2f8969}.security-overview-metrics article:nth-child(3){border-top-color:#e66b3f}.security-overview-metrics strong,.security-overview-metrics span,.security-overview-metrics small{display:block}.security-overview-metrics strong{font-size:1.55rem;color:#16519c}.security-overview-metrics span{font-size:.67rem;font-weight:900;margin:6px 0 3px}.security-overview-metrics small{font-size:.61rem;color:var(--muted)}.security-overview-document{max-width:1180px;margin:0 auto}.security-overview-section{scroll-margin-top:145px;padding:30px;margin-bottom:20px}.security-overview-section>h2{font-family:Georgia,"Times New Roman",serif;font-size:1.7rem;font-weight:500;color:#172f49;margin:5px 0 12px}.security-overview-section>h3{color:#16519c;margin-top:24px}.security-overview-section>p:not(.eyebrow){color:var(--ink-2);max-width:1020px;line-height:1.65}.security-principle-grid,.security-data-grid,.security-production-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin:18px 0}.security-principle-grid article,.security-data-grid article,.security-production-grid article{padding:16px;border:1px solid var(--line);border-radius:10px;background:#f8fafc}.security-principle-grid h3,.security-data-grid h3{margin:0 0 6px;font-size:.85rem;color:#16519c}.security-principle-grid p,.security-data-grid p,.security-production-grid p{margin:0;color:var(--muted);font-size:.72rem;line-height:1.55}.security-data-grid{grid-template-columns:repeat(3,1fr)}.security-data-grid span{display:block;color:#e66b3f;font-size:.65rem;font-weight:900;margin-bottom:9px}.security-production-grid article>strong{display:block;color:#16519c;font-size:.8rem;margin-bottom:7px}.security-callout{margin-top:18px;padding:15px 17px;border-left:5px solid #16519c;border-radius:0 9px 9px 0;background:#eef5fc}.security-callout.success{border-color:#2f8969;background:#eff8f4}.security-callout.neutral{border-color:#e66b3f;background:#fff4ec}.security-callout strong{color:#16519c;font-size:.75rem;text-transform:uppercase;letter-spacing:.06em}.security-callout.success strong{color:#2f8969}.security-callout.neutral strong{color:#c24e2c}.security-callout p{margin:5px 0 0;color:var(--ink-2);font-size:.78rem;line-height:1.55}.security-check-list{display:grid;gap:8px;padding-left:21px;color:var(--ink-2);font-size:.78rem;line-height:1.5}.security-check-list li::marker{color:#2f8969}.security-two-column{display:grid;grid-template-columns:1fr 1fr;gap:28px}.security-two-column h3{color:#16519c}.security-overview-section .table-wrap{margin:15px 0}.security-overview-section table{min-width:760px}.security-overview-section td{font-size:.75rem;line-height:1.45}@media(max-width:1000px){.help-document-grid{grid-template-columns:1fr}.help-document-grid>article{min-height:170px}.security-overview-hero{grid-template-columns:1fr}.security-principle-grid,.security-production-grid{grid-template-columns:1fr 1fr}}@media(max-width:700px){.security-overview-metrics,.security-data-grid,.security-principle-grid,.security-production-grid,.security-two-column{grid-template-columns:1fr 1fr}.security-overview-section{padding:20px}}@media(max-width:480px){.security-overview-metrics,.security-data-grid,.security-principle-grid,.security-production-grid,.security-two-column{grid-template-columns:1fr}.help-document-grid>article{grid-template-columns:1fr}.help-document-grid>article>span{grid-row:auto;margin-bottom:10px}}

/* Audit trail and automated UAT evidence */
.audit-metric-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px;margin:0 0 18px}.audit-metric-grid article{background:#fff;border:1px solid var(--line);border-top:4px solid #78909c;border-radius:12px;padding:17px;box-shadow:0 2px 4px #17252d08}.audit-metric-grid article.coverage-good{border-top-color:var(--green)}.audit-metric-grid article.coverage-watch{border-top-color:var(--gold)}.audit-metric-grid article.coverage-bad{border-top-color:var(--coral)}.audit-metric-grid span,.audit-metric-grid small{display:block;color:var(--muted);font-size:.68rem}.audit-metric-grid span{font-weight:800;text-transform:uppercase;letter-spacing:.07em}.audit-metric-grid strong{display:block;font-family:Georgia,"Times New Roman",serif;font-size:1.7rem;line-height:1.15;margin:7px 0 4px}.audit-coverage-panel,.audit-integrity-panel{scroll-margin-top:145px}.audit-coverage-legend{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}.audit-coverage-table small,.audit-event-table small{display:block;color:var(--muted);font-size:.67rem;margin-top:4px}.audit-coverage-table td:nth-child(2){min-width:270px}.audit-coverage-table td:nth-child(4){min-width:190px}.audit-filter-grid{display:grid;grid-template-columns:minmax(210px,1.3fr) repeat(3,minmax(130px,1fr));gap:12px;margin:4px 0 22px}.audit-filter-grid label{color:var(--ink-2);font-size:.7rem;font-weight:800}.audit-filter-grid input,.audit-filter-grid select{margin-top:5px;font-weight:400}.audit-filter-grid .form-actions{align-items:flex-end}.audit-event-table{min-width:1250px!important}.audit-event-table td{vertical-align:top}.audit-event-table code,.audit-integrity-panel code{font-size:.67rem;overflow-wrap:anywhere}.audit-event-table details pre{max-width:390px;max-height:260px;overflow:auto;background:#f4f7f6;border:1px solid var(--line);border-radius:8px;padding:10px;white-space:pre-wrap;overflow-wrap:anywhere}.audit-uat-link{display:inline-block;background:#e9f2f5;color:#285f70;border-radius:999px;padding:2px 7px;font-size:.62rem;font-weight:800;margin:1px}.audit-integrity-panel{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(260px,.8fr);gap:24px}.audit-integrity-panel>div>p:not(.eyebrow){color:var(--muted);font-size:.78rem;line-height:1.6}.audit-integrity-panel dl{margin:0}.audit-integrity-panel dl div{display:flex;justify-content:space-between;gap:15px;border-bottom:1px solid var(--line);padding:8px 0}.audit-integrity-panel dt{color:var(--muted);font-size:.7rem}.audit-integrity-panel dd{margin:0;font-size:.72rem;font-weight:800}.audit-storage-note{grid-column:1/-1;background:#f4f7f6;border-radius:9px;margin:0;padding:13px 15px;color:var(--ink-2);font-size:.73rem}.uat-live-coverage{display:flex;justify-content:space-between;align-items:center;gap:20px;border-left:5px solid var(--green)}.uat-live-coverage h2{font-family:Georgia,"Times New Roman",serif;font-size:1.35rem;margin:3px 0}.uat-live-coverage p:not(.eyebrow){color:var(--muted);font-size:.76rem;margin:0}.uat-coverage-state{font-size:.62rem}.uat-coverage-state.verified{color:var(--green)}.uat-coverage-state.partial{color:#9a6710}.uat-coverage-state.not_observed{color:var(--muted)}
@media(max-width:1100px){.audit-metric-grid{grid-template-columns:repeat(3,1fr)}.audit-filter-grid{grid-template-columns:repeat(3,1fr)}}@media(max-width:760px){.audit-metric-grid{grid-template-columns:1fr 1fr}.audit-filter-grid{grid-template-columns:1fr 1fr}.audit-integrity-panel{grid-template-columns:1fr}.uat-live-coverage{align-items:flex-start;flex-direction:column}}@media(max-width:480px){.audit-metric-grid,.audit-filter-grid{grid-template-columns:1fr}}

/* UAT requirement evidence detail */
.technical-page-heading{align-items:flex-end}.technical-jump{position:sticky;top:107px;z-index:8;background:#f3f5f6;padding:8px 0;margin-bottom:18px}.technical-hero{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(380px,.7fr);gap:28px;align-items:center;border-left:5px solid #16519c}.technical-hero h2{font-family:Georgia,"Times New Roman",serif;color:#173b60;font-size:1.65rem;font-weight:500;margin:5px 0 9px}.technical-hero p:not(.eyebrow){color:var(--ink-2);line-height:1.6}.technical-metrics{display:grid;grid-template-columns:1fr 1fr;gap:8px}.technical-metrics article{padding:14px;text-align:center;border:1px solid var(--line);border-top:4px solid #16519c;border-radius:9px;background:#f8fafc}.technical-metrics article:nth-child(2){border-top-color:#2f8969}.technical-metrics article:nth-child(3){border-top-color:#e66b3f}.technical-metrics article:nth-child(4){border-top-color:#7a58a6}.technical-metrics strong,.technical-metrics span{display:block}.technical-metrics strong{font-family:Georgia,"Times New Roman",serif;color:#173b60;font-size:1.55rem}.technical-metrics span{margin-top:4px;color:var(--muted);font-size:.62rem;font-weight:800;text-transform:uppercase}.architecture-flow,.erd-flow{display:grid;grid-template-columns:minmax(180px,1fr) auto minmax(180px,1fr) auto minmax(180px,1fr) auto minmax(180px,1fr);gap:9px;align-items:center;margin:18px 0 26px}.architecture-flow>b,.erd-flow>b{color:#e66b3f;font-size:1.3rem;text-align:center}.architecture-node{padding:16px;border:1px solid var(--line);border-top:4px solid #16519c;border-radius:10px;background:#f8fafc;text-align:center}.architecture-node.edge{border-top-color:#e66b3f}.architecture-node.app{border-top-color:#2f8969}.architecture-node.state{border-top-color:#7a58a6}.architecture-node strong,.architecture-node span{display:block}.architecture-node strong{color:#173b60;font-size:.76rem}.architecture-node span{margin-top:5px;color:var(--muted);font-size:.62rem}.technical-card-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:12px 0 22px}.technical-card-grid article{padding:16px;border:1px solid var(--line);border-radius:9px;background:#f8fafc}.technical-card-grid strong{color:#173b60;font-size:.76rem}.technical-card-grid p{margin:6px 0 0;color:var(--muted);font-size:.68rem;line-height:1.5}.technical-sequence{display:grid;gap:8px;list-style:none;margin:0;padding:0}.technical-sequence li{display:grid;grid-template-columns:34px 1fr;gap:12px;align-items:start;padding:13px 15px;border:1px solid var(--line);border-radius:9px;background:#fafbfc}.technical-sequence li>b{display:grid;place-items:center;width:30px;height:30px;border-radius:8px;background:#eaf1f9;color:#16519c}.technical-sequence strong{font-size:.76rem;color:#173b60}.technical-sequence p{margin:3px 0 0;color:var(--muted);font-size:.68rem;line-height:1.45}.technical-wide-table{min-width:1050px}.technical-list{display:grid;gap:8px;padding-left:20px;color:var(--ink-2);font-size:.76rem;line-height:1.5}.technical-list li::marker{color:#e66b3f}.technical-api-flow{display:grid;grid-template-columns:repeat(5,1fr);gap:8px;margin:16px 0 22px}.technical-api-flow article{display:grid;gap:6px;padding:13px;border:1px solid var(--line);border-top:4px solid #16519c;border-radius:9px;background:#f8fafc}.technical-api-flow b{color:#e66b3f}.technical-api-flow strong{font-size:.7rem}.technical-api-flow code{font-size:.6rem;overflow-wrap:anywhere}.technical-details{border:1px solid var(--line);border-radius:9px;background:#fff;margin:9px 0;scroll-margin-top:155px}.technical-details>summary{display:flex;justify-content:space-between;gap:16px;align-items:center;padding:13px 15px;cursor:pointer}.technical-details>summary strong{color:#173b60;font-size:.78rem}.technical-details>summary span{color:var(--muted);font-size:.64rem}.technical-details>.table-wrap{margin:0;border-top:1px solid var(--line)}.technical-endpoint-table{min-width:1280px}.technical-endpoint-table td{font-size:.66rem;vertical-align:top}.api-method{display:inline-block;min-width:48px;padding:3px 6px;border-radius:99px;background:#eaf1f9;color:#16519c;font-size:.58rem;font-weight:900;text-align:center}.method-post{background:#eaf6f0;color:#237454}.method-patch{background:#fff2df;color:#9a6414}.method-delete{background:#ffeded;color:#a43e34}.erd-domain-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.erd-domain-grid article{padding:15px;border:1px solid var(--line);border-top:4px solid #16519c;border-radius:10px;background:#f8fafc}.erd-domain-grid h3{margin:0 0 7px;color:#173b60;font-size:.78rem}.erd-domain-grid p{margin:0;line-height:1.7}.erd-domain-grid a{text-decoration:none}.erd-domain-grid code{font-size:.62rem}.erd-flow{grid-template-columns:1fr auto 1fr auto 1fr auto 1fr}.erd-flow span{padding:12px;border:1px solid var(--line);border-radius:8px;background:#fff;color:#173b60;font-size:.67rem;font-weight:800;text-align:center}.technical-table-card{padding:0;margin:11px 0;scroll-margin-top:155px}.technical-table-card>summary{display:grid;grid-template-columns:minmax(220px,.6fr) minmax(0,1.4fr);gap:20px;align-items:center;padding:17px 20px;cursor:pointer}.technical-table-card>summary span strong,.technical-table-card>summary span small{display:block}.technical-table-card>summary strong{color:#173b60;font-size:.82rem}.technical-table-card>summary small{margin-top:4px;color:var(--muted);font-size:.61rem}.technical-table-card>summary em{color:var(--ink-2);font-size:.69rem;font-style:normal;line-height:1.45}.technical-table-card>.table-wrap{margin:0;border-top:1px solid var(--line)}.technical-table-card>h3{padding:0 20px;margin-top:18px}.technical-table-card>.table-wrap:last-child{margin-bottom:18px}.technical-column-table{min-width:1280px}.technical-column-table td{font-size:.64rem;vertical-align:top}.technical-footer-actions{display:flex;justify-content:space-between;gap:10px;margin:24px 0}.help-document-grid>article:nth-child(5){border-top-color:#45809a}.help-document-grid>article:nth-child(6){border-top-color:#7a58a6}.help-document-grid>article:nth-child(7){border-top-color:#2f8969}@media(max-width:1100px){.technical-hero{grid-template-columns:1fr}.architecture-flow{grid-template-columns:1fr}.architecture-flow>b{transform:rotate(90deg)}.technical-card-grid,.erd-domain-grid{grid-template-columns:1fr 1fr}.technical-api-flow{grid-template-columns:1fr 1fr}.erd-flow{grid-template-columns:1fr}.erd-flow>b{transform:rotate(90deg)}}@media(max-width:700px){.technical-jump{position:static}.technical-card-grid,.erd-domain-grid,.technical-api-flow,.technical-metrics{grid-template-columns:1fr}.technical-table-card>summary{grid-template-columns:1fr}.technical-footer-actions{align-items:stretch;flex-direction:column}.technical-footer-actions .button{justify-content:center}}

/* UAT requirement evidence detail */
.uat-requirement-panel{border-left:5px solid var(--gold);scroll-margin-top:145px}.uat-case-score{text-align:right}.uat-case-score strong,.uat-case-score span{display:block}.uat-case-score strong{font-family:Georgia,"Times New Roman",serif;color:#173b60;font-size:1.6rem}.uat-case-score span{color:#9a6710;font-size:.65rem;font-weight:900;text-transform:uppercase}.uat-requirement-list{display:grid;gap:8px;list-style:none;margin:0;padding:0}.uat-requirement-list li{display:grid;grid-template-columns:30px minmax(0,1fr) auto;gap:12px;align-items:center;padding:12px 14px;border:1px solid var(--line);border-radius:9px;background:#f9fbfb}.uat-requirement-list li.missing{background:#fff9f1;border-color:#ecd5b6}.uat-requirement-icon{display:grid;place-items:center;width:27px;height:27px;border-radius:50%;background:var(--green-pale);color:var(--green);font-weight:900}.uat-requirement-list li.missing .uat-requirement-icon{background:#fff0df;color:#a96812}.uat-requirement-list strong{font-size:.77rem}.uat-requirement-list p{margin:3px 0 0;color:var(--muted);font-size:.68rem;line-height:1.45}.uat-requirement-list p b{color:#8b5518}.uat-requirement-list code{font-size:.64rem}.uat-requirement-list a{font-size:.67rem;font-weight:800}.uat-requirement-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:15px}@media(max-width:700px){.uat-requirement-list li{grid-template-columns:30px 1fr}.uat-requirement-list li>a,.uat-requirement-list li>.pill{grid-column:2;justify-self:start}.uat-case-score{text-align:left}.uat-requirement-actions{justify-content:flex-start;flex-wrap:wrap}}

/* Browser-local page display scaling */
:root{--ui-scale:1}html{font-size:calc(16px * var(--ui-scale))}.display-scale-bar{display:flex;justify-content:flex-end;max-width:1440px;margin:0 auto;padding:8px 34px 0}.display-scale-control{display:flex;align-items:center;gap:7px;padding:5px 7px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 2px 8px #17252d0d}.display-scale-label{color:var(--muted);font-size:.66rem;font-weight:800;text-transform:uppercase;letter-spacing:.06em;margin:0 3px}.display-scale-control button{display:grid;place-items:center;width:28px;height:28px;padding:0;border:1px solid #bdcac7;border-radius:7px;background:#f8faf9;color:var(--ink);font-size:1rem;font-weight:800;line-height:1;cursor:pointer}.display-scale-control button:hover{background:var(--teal-pale);border-color:var(--teal);color:var(--teal-dark)}.display-scale-control input[type="range"]{width:112px;padding:0;border:0;box-shadow:none;accent-color:var(--teal)}.display-scale-control output{min-width:38px;color:var(--ink-2);font-size:.68rem;font-weight:800;text-align:center}.display-scale-control .display-scale-reset{font-size:.88rem}@media(max-width:640px){.display-scale-bar{padding:7px 14px 0}.display-scale-label{display:none}.display-scale-control{width:100%;justify-content:flex-end}.display-scale-control input[type="range"]{flex:1;max-width:180px}.auth-main>*{min-width:0;max-width:100%}.login-brand{flex-wrap:wrap}}

.directory-pagination{display:grid;grid-template-columns:1fr auto 1fr;align-items:center;gap:12px;margin-top:14px;padding-top:14px;border-top:1px solid var(--line)}.directory-pagination strong{color:var(--muted);font-size:.68rem}.directory-pagination a:last-child{justify-self:end}@media(max-width:560px){.directory-pagination{grid-template-columns:1fr 1fr}.directory-pagination strong{grid-row:1;grid-column:1/-1;text-align:center}}

/* Immediate navigation feedback while an intent-prefetched document is swapped in. */
body::before{content:"";position:fixed;z-index:10000;top:0;left:0;width:100%;height:3px;background:linear-gradient(90deg,#174f8a,#3c8b79,#f28c28);transform:scaleX(0);transform-origin:left;opacity:0;pointer-events:none}body.page-navigating::before{opacity:1;animation:page-navigation-progress .7s ease-out forwards}body.page-navigating main{opacity:.985}@keyframes page-navigation-progress{0%{transform:scaleX(.08)}55%{transform:scaleX(.72)}100%{transform:scaleX(.94)}}@media(prefers-reduced-motion:reduce){body.page-navigating::before{animation:none;transform:scaleX(.85)}}

/* Ticket assignment destination */
.current-assignment{display:grid;gap:2px;background:#eef4fb;border:1px solid #c8d8ea;border-radius:9px;padding:10px 12px}.current-assignment span{color:var(--muted);font-size:.62rem;font-weight:800;text-transform:uppercase;letter-spacing:.06em}.current-assignment strong{color:#16519c;font-size:.82rem}.current-assignment small{color:var(--muted);font-size:.66rem}

/* Continuous UAT readiness center */
.readiness-library-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.readiness-library-grid>article:nth-child(3){border-top-color:#7a58a6}.readiness-library-grid>article:nth-child(4){border-top-color:#e66b3f}.readiness-heading{margin-bottom:18px}.readiness-hero{display:grid;grid-template-columns:190px minmax(0,1fr) 270px;gap:26px;align-items:center;padding:26px 28px;margin-bottom:16px;border:1px solid var(--line);border-left:6px solid var(--coral);border-radius:15px;background:linear-gradient(115deg,#fff 0,#fff 58%,#f7f9fb 100%);box-shadow:0 5px 18px #17252d0b}.readiness-hero.conditional{border-left-color:var(--gold)}.readiness-hero.ready{border-left-color:var(--green)}.readiness-score{display:grid;place-items:center;padding:16px;border-radius:12px;background:#f5f8fa}.readiness-score strong{font-family:Georgia,"Times New Roman",serif;color:#173b60;font-size:2.5rem;line-height:1}.readiness-score span{color:var(--muted);font-size:.67rem;font-weight:800;text-transform:uppercase;letter-spacing:.06em;margin:6px 0 10px}.readiness-score progress,.readiness-evidence-progress,.readiness-gate-grid progress{width:100%;height:7px;border:0;border-radius:99px;overflow:hidden;accent-color:#2f8969}.readiness-score progress::-webkit-progress-bar,.readiness-evidence-progress::-webkit-progress-bar,.readiness-gate-grid progress::-webkit-progress-bar{background:#dfe7e8;border-radius:99px}.readiness-score progress::-webkit-progress-value,.readiness-evidence-progress::-webkit-progress-value,.readiness-gate-grid progress::-webkit-progress-value{background:#2f8969;border-radius:99px}.readiness-hero.not-ready .readiness-score progress::-webkit-progress-value{background:var(--coral)}.readiness-hero.conditional .readiness-score progress::-webkit-progress-value{background:var(--gold)}.readiness-hero h2{font-family:Georgia,"Times New Roman",serif;color:#173b60;font-size:2rem;font-weight:500;line-height:1.1;margin:5px 0 8px}.readiness-hero>div>p:not(.eyebrow){color:var(--ink-2);margin:0 0 8px}.readiness-hero>div>small{color:var(--muted);font-size:.68rem}.readiness-hero dl{margin:0;display:grid;gap:5px}.readiness-hero dl div{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:9px 11px;border:1px solid var(--line);border-radius:8px;background:#fff}.readiness-hero dt{color:var(--muted);font-size:.66rem}.readiness-hero dd{margin:0;color:#173b60;font-size:.9rem;font-weight:900}.readiness-metrics{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-bottom:17px}.readiness-metrics article{padding:16px;background:#fff;border:1px solid var(--line);border-top:4px solid #16519c;border-radius:11px}.readiness-metrics article:nth-child(2){border-top-color:#d6952f}.readiness-metrics article:nth-child(3){border-top-color:#45809a}.readiness-metrics article:nth-child(4){border-top-color:#7a58a6}.readiness-metrics article:nth-child(5){border-top-color:#2f8969}.readiness-metrics span,.readiness-metrics small,.readiness-metrics strong{display:block}.readiness-metrics span{color:var(--muted);font-size:.62rem;font-weight:900;text-transform:uppercase;letter-spacing:.06em}.readiness-metrics strong{font-family:Georgia,"Times New Roman",serif;color:#173b60;font-size:1.65rem;line-height:1.1;margin:7px 0 3px}.readiness-metrics small{color:var(--muted);font-size:.63rem}.readiness-jump{margin-bottom:20px}.readiness-section{margin:28px 0}.readiness-gate-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.readiness-gate-grid article{padding:15px;border:1px solid var(--line);border-top:4px solid var(--coral);border-radius:11px;background:#fff}.readiness-gate-grid article.ready{border-top-color:var(--green)}.readiness-gate-grid header{display:grid;grid-template-columns:30px 1fr auto;align-items:center;gap:9px}.readiness-gate-grid header>span{display:grid;place-items:center;width:28px;height:28px;border-radius:8px;background:#edf2f5;color:#315782;font-size:.65rem;font-weight:900}.readiness-gate-grid h3{margin:0;color:#173b60;font-size:.78rem}.readiness-gate-grid p{margin:2px 0 0;color:var(--muted);font-size:.62rem}.readiness-gate-grid b{color:#b83c31;font-size:.62rem;text-transform:uppercase}.readiness-gate-grid .ready b{color:var(--green)}.readiness-gate-grid progress{margin-top:13px}.readiness-actions{border-left:5px solid #e66b3f}.readiness-action-list{display:grid;gap:8px;margin:0;padding:0;list-style:none}.readiness-action-list li{display:grid;grid-template-columns:105px minmax(0,1fr) auto;gap:14px;align-items:center;padding:12px 14px;background:#fafbfc;border:1px solid var(--line);border-radius:9px}.readiness-action-list li>span{color:#b83c31;font-size:.61rem;font-weight:900;text-transform:uppercase;letter-spacing:.05em}.readiness-action-list strong{font-size:.78rem}.readiness-action-list p{margin:2px 0 0;color:var(--muted);font-size:.7rem}.readiness-action-list a{font-size:.68rem;font-weight:800}.readiness-clear{padding:18px;border-radius:10px;background:var(--green-pale);color:var(--green)}.readiness-clear p{margin:3px 0 0;font-size:.75rem}.readiness-control-detail details{border-top:1px solid var(--line)}.readiness-control-detail details:last-child{border-bottom:1px solid var(--line)}.readiness-control-detail summary{display:flex;justify-content:space-between;padding:13px 3px}.readiness-control-detail summary small{color:var(--muted)}.readiness-check-list{display:grid;gap:7px;padding:0 0 15px}.readiness-check-list article{display:grid;grid-template-columns:28px minmax(0,1fr) auto;gap:11px;align-items:center;padding:11px 13px;border:1px solid var(--line);border-radius:9px;background:#fff}.readiness-check-list article.action{background:#fff9f3;border-color:#ecd5b6}.readiness-check-icon{display:grid;place-items:center;width:25px;height:25px;border-radius:50%;background:var(--green-pale);color:var(--green);font-weight:900}.readiness-check-list .action .readiness-check-icon{background:var(--coral-pale);color:#b83c31}.readiness-check-list header{display:flex;gap:8px;align-items:center}.readiness-check-list header strong{font-size:.75rem}.readiness-check-list em{padding:2px 6px;border-radius:99px;background:#edf1f2;color:var(--muted);font-size:.55rem;font-style:normal;font-weight:800;text-transform:uppercase}.readiness-check-list p{margin:3px 0;color:var(--muted);font-size:.68rem}.readiness-check-list small{color:#8b5518;font-size:.64rem}.readiness-check-list>a{font-size:.65rem;font-weight:800}.readiness-coverage-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}.readiness-coverage-grid article{padding:18px;border-radius:10px;background:#f4f7f8;border:1px solid var(--line)}.readiness-coverage-grid article.verified{background:#eff8f4;border-color:#c9e6d8}.readiness-coverage-grid article.partial{background:#fff7e9;border-color:#efdbb5}.readiness-coverage-grid strong,.readiness-coverage-grid span{display:block}.readiness-coverage-grid strong{font-family:Georgia,"Times New Roman",serif;color:#173b60;font-size:2rem}.readiness-coverage-grid span{font-size:.72rem;font-weight:900}.readiness-coverage-grid p{margin:5px 0 0;color:var(--muted);font-size:.67rem}.readiness-progress-legend{display:flex;gap:16px;margin:16px 0 7px;color:var(--muted);font-size:.65rem}.readiness-progress-legend i{display:inline-block;width:8px;height:8px;margin-right:5px;border-radius:2px;background:#7d8c91}.readiness-progress-legend i.verified{background:#2f8969}.readiness-progress-legend i.partial{background:#d6952f}.readiness-evidence-progress{height:12px}.readiness-role-grid{display:grid;grid-template-columns:repeat(7,1fr);gap:8px}.readiness-role-grid article{padding:13px 9px;text-align:center;border:1px solid var(--line);border-top:4px solid var(--coral);border-radius:9px;background:#fafbfc}.readiness-role-grid article.ready{border-top-color:var(--green)}.readiness-role-grid span,.readiness-role-grid strong,.readiness-role-grid small{display:block}.readiness-role-grid span{min-height:30px;color:#173b60;font-size:.63rem;font-weight:800}.readiness-role-grid strong{font-size:1.35rem}.readiness-role-grid small{color:var(--muted);font-size:.57rem}.readiness-unlock{display:grid;grid-template-columns:1fr auto;align-items:center;padding:13px 15px;margin-bottom:12px;border-radius:9px;background:#eef5fc;border:1px solid #cddff1}.readiness-unlock p{margin:3px 0 0;color:var(--muted);font-size:.7rem}.readiness-unlock .button{grid-column:2;grid-row:1/3}.readiness-manual-list{display:grid;gap:10px}.readiness-manual-list form{display:grid;grid-template-columns:minmax(320px,.8fr) minmax(320px,1.2fr);gap:10px 18px;padding:15px;border:1px solid #ecd5b6;border-left:5px solid var(--gold);border-radius:10px;background:#fffdf8;scroll-margin-top:140px}.readiness-manual-list form.ready{border-color:#c9e6d8;border-left-color:var(--green);background:#f8fcfa}.readiness-manual-list .check-row{display:flex;align-items:flex-start;gap:10px}.readiness-manual-list .check-row input{width:auto;margin-top:3px}.readiness-manual-list .check-row strong,.readiness-manual-list .check-row small{display:block}.readiness-manual-list .check-row strong{font-size:.76rem}.readiness-manual-list .check-row small{margin-top:4px;color:var(--muted);font-size:.65rem;line-height:1.45}.readiness-manual-list>form>label:not(.check-row){font-size:.65rem;font-weight:800}.readiness-manual-list textarea{margin-top:4px;font-weight:400}.readiness-manual-list footer{grid-column:1/-1;display:flex;justify-content:space-between;align-items:center;border-top:1px solid var(--line);padding-top:9px}.readiness-manual-list footer span{color:var(--muted);font-size:.61rem}.readiness-method{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(280px,.5fr);gap:28px;border-left:5px solid #16519c}.readiness-method h2{font-family:Georgia,"Times New Roman",serif;color:#173b60;font-size:1.45rem;margin:5px 0}.readiness-method p:not(.eyebrow){color:var(--ink-2);font-size:.75rem;line-height:1.6}.readiness-method dl{margin:0}.readiness-method dl div{display:flex;justify-content:space-between;gap:12px;padding:8px 0;border-bottom:1px solid var(--line)}.readiness-method dt{color:var(--muted);font-size:.66rem}.readiness-method dd{margin:0;font-size:.7rem;font-weight:800}@media(max-width:1100px){.readiness-library-grid{grid-template-columns:1fr 1fr}.readiness-hero{grid-template-columns:160px 1fr}.readiness-hero dl{grid-column:1/-1;grid-template-columns:repeat(3,1fr)}.readiness-metrics{grid-template-columns:repeat(3,1fr)}.readiness-gate-grid{grid-template-columns:repeat(3,1fr)}.readiness-role-grid{grid-template-columns:repeat(4,1fr)}}@media(max-width:760px){.readiness-hero{grid-template-columns:1fr}.readiness-hero dl{grid-template-columns:1fr}.readiness-score{justify-self:stretch}.readiness-metrics,.readiness-gate-grid,.readiness-coverage-grid,.readiness-role-grid{grid-template-columns:1fr 1fr}.readiness-action-list li{grid-template-columns:1fr}.readiness-action-list li>a{justify-self:start}.readiness-manual-list form,.readiness-method{grid-template-columns:1fr}.readiness-manual-list footer{align-items:flex-start;gap:10px;flex-direction:column}.readiness-unlock{grid-template-columns:1fr}.readiness-unlock .button{grid-column:1;grid-row:auto;justify-self:start;margin-top:8px}}@media(max-width:480px){.readiness-library-grid,.readiness-metrics,.readiness-gate-grid,.readiness-coverage-grid,.readiness-role-grid{grid-template-columns:1fr}.readiness-hero{padding:20px}.readiness-progress-legend{flex-direction:column;gap:5px}}